AI will make the traditional "product pod" structure obsolete for design. Designers, empowered to learn contexts faster and cover more ground, will operate in a more fluid, centralized team. They will be deployed across entire user journeys that span multiple teams, rather than being calcified within a single product area.

The modern talent landscape is defined by an abundance of accessible experts, not scarcity. This allows leaders to design bold, ambitious projects first and then assemble the perfect on-demand team in minutes, rather than limiting scope to the talent currently on payroll.

The CDO argues that one-size-fits-all structures are ineffective. He believes management's true job is to thoughtfully and dynamically create the right rituals, structures, and processes for each unique combination of problem, people, and timeline, rather than forcing teams into a pre-defined box.

In an AI-driven world, product teams should operate like a busy shipyard: seemingly chaotic but underpinned by high skill and careful communication. This cross-functional pod (PM, Eng, Design, Research, Data, Marketing) collaborates constantly, breaking down traditional processes like standups.

The traditional, linear handoff from product spec to design to code is collapsing. Roles and stages are blurring, with interactive prototypes replacing static documents and the design file itself becoming the central place for the entire team to align and collaborate.

The company's design leadership is pushing back against justifying design solely through business metrics, arguing it signals a lack of confidence in craft. They foster a culture where the primary measure of success is the team's own high bar for taste, trusting this will ultimately drive long-term value.

Most product orgs focus on the 6-12 month medium term, which is the hardest to predict and control. Shopify's design teams are pushed to ignore this messy middle and focus only on the very long-term North Star and the very short-term actions they can take today, creating a more effective planning process.

Instead of relying on documents and KPIs, which can be misinterpreted, Shopify's design team creates tangible, visual 'North Stars.' This allows stakeholders across the company to have a concrete and rich debate about future direction, transforming design into a strategic alignment tool.

The traditional "assembly line" model of product development (PM -> Design -> Eng) fails with AI. Instead, teams must operate like a "jazz band," where roles are fluid, members "riff" off each other's work, and territorialism is a failure mode. PMs might code and designers might write specs.