Most corporate values statements (e.g., "integrity") are unactionable and don't change internal culture. Effective leaders codify specific, observable behaviors—the "how" of working together. This makes unspoken expectations explicit and creates a clear standard for accountability that a vague value never could.

The shift to a product-led culture wasn't a formal launch. The CEO began by stating "we are product-led" aspirationally, then relentlessly reinforced this message in every meeting and report. This constant repetition, backed by operational changes, gradually and organically transformed the company's identity and behavior.

Instead of a long list of values, high-performing CEOs create an energized culture by defining and rigorously enforcing a minimal set of core values, such as "be competent and be kind." This simplicity makes them easy to remember, measure, and act upon decisively.

Create short, memorable phrases or "isms" that articulate your core values (e.g., "Constant Gentle Pressure"). This provides your team with a shared language and metasignal, reinforcing cultural priorities and making them easily scalable across the organization.

To maximize impact, every employee—from CEO to janitor—must be able to articulate the company's core message using the same, memorized soundbites. This internal alignment turns the entire organization into a unified sales force and amplifies the message externally through consistency.

BBDO's cultural principles became sticky because they used memorable, human phrases (“hand raisers, not finger pointers”). This created an internal language that people naturally used to describe behavior, embedding the culture far more effectively than slogans on posters.

A long strategy document allows employees to cherry-pick sentences that justify their current work, creating a false sense of alignment. Lonsdale learned to distill complex strategy into ultra-simple, memorable phrases to ensure the entire organization has a shared and unambiguous understanding of priorities.

The brand's simple external message, "We do gym," is an even more powerful tool for internal alignment. It serves as a constant reminder of the company's core mission, preventing strategic drift and ensuring everyone prioritizes delivering the best gym apparel before earning permission to do anything else.

Instead of asking "what culture do we want?", BBDO asked "what are the characteristics of people who do best here?". This approach reverse-engineers a culture based on proven success, creating a practical and authentic behavioral language for the entire organization.