The order of names in an email's "To" field carries a subtle social hierarchy. Placing someone first implies they are the primary intended recipient. Being listed fifth suggests you're less central to the conversation, influencing how much attention you pay.
Related Insights
When you need to influence a decision-maker you can't reach directly, craft a "forwardable email." You're not writing an email *to* your champion; you're writing it *through* them. The content is tailored for the end recipient but sent by your champion, effectively "renting" their internal credibility and reputation.
Counterintuitively, highly formatted and image-heavy emails can feel corporate and impersonal, decreasing engagement. Shifting to a simpler, plain-text style mimics a personal message from a friend, which increases perceived authenticity and encourages more replies and genuine connection.
A rarely used but effective tactic is placing the same emoji at the beginning and end of the email preheader (the second subject line). This visual framing technique draws attention in a crowded inbox and can improve open rates for both B2B and B2C campaigns.
Frame email subject lines to appeal to the higher-level position your audience desires. A manager wants to know what a CMO is doing. This psychological tactic, which plays on ambition, can lift open rates by 24-28% over standard personalization by speaking to who your audience wants to become.
Deciding between email and a face-to-face conversation for a tough message isn't about what's easiest for you. The choice should be a strategic one based on the desired relational outcome. Use email for transactional updates; use direct conversation to preserve relationships.
Both competitors used the names of the CRO's direct reports in their subject lines (e.g., "Idea for Mark and Larry's team"). This advanced tactic immediately signals deep, relevant research, showing an understanding of team structure and cutting through the noise of generic outreach.
Users instinctively look for familiar names in their inbox, not company logos. Sending emails from team members, even if automated, creates a personal connection and improves open rates because it mimics a social feed experience where personal identity is paramount.
Explicitly telling recipients to 'Open this' or 'Open this email' in the subject line can lead to a significant lift in open rates. This direct command, while seemingly simple, taps into our subconscious tendency to follow instructions and stands out in a crowded inbox.
To make your emails more engaging, stop addressing your entire list. Instead, picture one specific, real person—a friend, an ideal client, or someone you admire—and write directly to them. This simple mental shift transforms your tone from a generic broadcast into an intimate, compelling conversation.
To confirm a meeting with a busy prospect, use a direct, binary question in the email subject line (e.g., "Confirming appointment, yes or no?"). This minimizes cognitive load, allowing them to understand the request and reply without even opening the email.
