Fathom intentionally stayed in private beta for nearly a year to perfect reliability. They reasoned that for a mission-critical tool like a note-taker, failure is catastrophic. A product that breaks twice will lose a user forever, making reliability a more important feature than early market entry.
Ramli John launched his paid beta program after writing only two of twenty chapters. This allowed him to gather market feedback exceptionally early, co-create the product with his most dedicated users, and pivot based on their input, significantly de-risking the final launch.
Founders often get stuck endlessly perfecting a product, believing it must be flawless before launch. This is a fallacy, as "perfection" is subjective. The correct approach is to launch early and iterate based on real market feedback, as there is no perfect time to start.
Runway's founder justified a multi-year, pre-launch build by studying companies like Figma, which took six years to reach $1M ARR. This reframes building deep, foundational products as a test of stamina and team perseverance, not just a sprint based on raw intelligence or speed.
The decision to delay a product to fix a design flaw was easier because the team had recently killed another product that failed due to a weak value proposition. This painful, shared experience created organizational readiness to prioritize getting the product right over hitting an arbitrary deadline.
Figma learned that removing issues preventing users from adopting the product was as important as adding new features. They systematically tackled these blockers—often table stakes features—and saw a direct, measurable improvement in retention and activation after fixing each one.
Don't build a perfect, feature-complete product for the mass market from day one. It's too expensive and risky. Instead, deliver a beta to innovator customers who are willing to go on the journey with you. Their feedback provides crucial signals for a more strategic, measured rollout.
Early on, Tock turned down restaurant groups eager to sign up. The founders knew their product lacked features crucial for those clients, and a premature onboarding would lead to failure and churn. By saying "not yet," they protected their reputation and successfully signed those same clients years later.
Instead of optimizing for retention metrics, April's founders set an extremely high bar for their own use. By ensuring the product was reliable enough for their own critical tasks, like sending investor emails, they naturally built a product with strong user retention.
Customers and audiences don't trust you because every product is perfect; they trust you because you consistently show up. The identity shift from being someone who creates perfect things to someone who is reliable is crucial. Consistency in shipping and showing up will always outperform sporadic, 'perfect' launches.
While Fathom appears simple, its reliability depends on complex engineering under the surface. This includes managing real-time distributed systems, predictive bot provisioning to ensure instant availability, and adapting to third-party UI changes without stable APIs—a classic 'iceberg product' where simplicity is hard-won.