Instead of abandoning lost deals, send them valuable, no-ask content like blog posts or industry reports. This positions you as a helpful partner, not a pushy vendor, setting you up for future pipeline growth when the timing is right for the prospect.
To stay top-of-mind with prospects who aren't ready to buy, map out the critical decisions they'll face around a compelling event. By providing resources that help them navigate these inherent challenges (e.g., compliance, tax), you become a trusted advisor, not just another vendor waiting for an opportunity.
When a deal goes cold, send a message acknowledging their busy schedule and telling them not to worry about replying. This removes the pressure to respond while giving you permission to continue providing value through follow-ups. It reframes the interaction from pestering to supportive, keeping the door open.
Revisit prospects who rejected you 6-9 months prior. Their "no" was often a failure to make any decision, not a rejection of your solution. Circumstances may have changed, making now the perfect time to re-engage the already-warm lead and close a quick deal.
Even when a prospect rejects your primary service, you can recover acquisition costs and generate revenue. Offer a free, low-threat consultation (e.g., a 'lifestyle review') where you can sell a different, complementary product (e.g., supplements). This strategy effectively turns a lost lead into a paying customer.
Don't hoard your best material. Turn content that paying clients receive into free lead magnets. Prospects aren't paying for information, which is commoditized; they are paying for the applied insight and implementation of your ideas. This generosity builds trust and attracts more high-quality prospects.
Salespeople often worry about being annoying during follow-up because they frame it as a transactional attempt to close a deal. To overcome this, reframe follow-up as an opportunity to build and enhance the relationship. By consistently providing value—sharing insights, making introductions, or offering resources—the interaction becomes helpful rather than pestering.
Instead of treating a "no" as a dead end, design your sales process to automatically move the prospect to the next monetization opportunity, even if it's a different offer. This provides another chance to provide value and capture revenue, maximizing yield per lead.
Instead of a direct "just following up" message, tag your prospect in a relevant industry post on LinkedIn. This provides value, gives them visibility, and serves as a subtle reminder, positioning you as a helpful resource rather than a persistent seller.
Effective follow-up isn't about nagging; it's about being a 'barnacle on a boat.' This means staying in contact persistently, not by asking for the sale, but by delivering value every time. This strategy keeps you top-of-mind, building trust so that when the customer is finally ready to buy, you are the logical choice.
When a proposal goes silent, avoid empty 'checking in' emails, which position you as a nuisance. Instead, every follow-up must deliver additional insights or value relevant to the prospect's business. This reframes you as a helpful peer and consultant, keeping the conversation alive without sounding desperate.