When launching a new business model that requires customer trust (like selling sight-unseen equipment), create case studies by providing unsustainable guarantees to the first ~50 clients. Use escrow or personal guarantees. The goal is to create examples and social proof to attract future customers.
To overcome the high trust barrier of accessing user emails, Fixer identified early customers with large LinkedIn followings. They invested heavily in supporting these users, then asked them to post about their experience, effectively borrowing their credibility to acquire new customers.
With hundreds of AI vendors pitching enterprises weekly, trust is low and differentiation is difficult. The most effective go-to-market strategy is to prove the technology works before asking for payment. Offering a free "solution sprint" for several weeks de-risks the decision for the customer and demonstrates confidence.
For a new service business, the primary goal is building proof, not immediate revenue. It is far more efficient to acquire 10 free clients to generate testimonials, case studies, and learnings. This social proof then becomes powerful leverage to attract the next 10 paying customers much more easily.
Despite their power, premium offers are a poor starting point for new ventures without established credibility. Use free or discounted 'foot-in-the-door' offers to prove your value and build a reputation, then transition to a premium model. This approach de-risks customer acquisition when you're an unknown entity.
Never start a business without first validating demand by securing commitments from at least three initial clients. This strategy ensures immediate revenue and proves product-market fit from day one, avoiding the common trap of building a service that nobody wants to buy.
When entering a new market, working for free allows you to perfect your service without risk. It's the fastest way to gather social proof (testimonials) and build personal conviction, which are crucial for selling effectively later, giving you 'wiggle room' if the product is still rough.
The principle of 'under promise, over deliver' is best executed by engineering an immediate, tangible result for new customers right after they sign up. This initial positive shock, like a rapid weight loss in a fitness program, builds immense goodwill and loyalty before they even fully use your product.
To sell to risk-averse CFOs without many customer logos, Briq built credibility by partnering with financial associations in their target industry. This strategy provided the necessary social proof and trust verification needed to close early deals with skeptical buyers.
Replace speculative feedback from discovery calls with a process that would be "weird if it didn't work." First, get strangers to pre-pay for a solution. Then, deliver it manually. This confirms real demand (payment) and validates the solution's value (retention) before writing code.
The primary barrier for new businesses is a lack of proof. It's more efficient to offer your service for free to 10 clients in exchange for testimonials. This social proof dramatically shortens the sales cycle and builds momentum for acquiring the first real paying customers.