A leader's role in creating an experimental culture is not to micromanage individual tests. Instead, as Jeff Bezos did at Amazon, they should invest heavily in building the internal systems and infrastructure—the "plumbing"—that makes rapid, high-volume testing frictionless for all teams.
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Z.AI's culture mandates that technical leaders, including the founder, remain hands-on practitioners. The AI field evolves too quickly for a delegated, hands-off management style to be effective. Leaders must personally run experiments and engage with research to make sound, timely decisions.
True innovation requires leaders to adopt a venture capital mindset, accepting that roughly nine out of ten initiatives will fail. This high tolerance for failure, mirroring professional investment odds, is a prerequisite for the psychological safety needed for breakthrough results.
A key, often overlooked, function of leaders in high-growth groups is to act as a shield against internal company interference. This allows their teams to focus on innovation and execution rather than navigating organizational friction, which is a primary driver of top talent attrition.
The rapid pace of AI makes traditional, static marketing playbooks obsolete. Leaders should instead foster a culture of agile testing and iteration. This requires shifting budget from a 70-20-10 model (core-emerging-experimental) to something like 60-20-20 to fund a higher velocity of experimentation.
As companies scale, the "delivery" mindset (efficiency, spreadsheets) naturally pushes out the "discovery" mindset (creativity, poetry). A CEO's crucial role is to act as "discoverer-in-chief," protecting the innovation function from being suffocated by operational demands, which prevents the company from becoming obsolete.
Chess.com's goal of 1,000 experiments isn't about the number. It’s a forcing function to expose systemic blockers and drive conversations about what's truly needed to increase velocity, like no-code tools and empowering non-product teams to test ideas.
As companies grow from 30 to 200 people, they naturally become slower. A CEO's critical role is to rebuild the company's operating model, deliberately balancing bottom-up culture with top-down strategic planning to regain speed and ensure everyone is aligned.
Truly customer-obsessed leaders don't delegate the definition of key metrics. Like Jeff Bezos specifying how to measure package delivery speed, they personally architect the measurement systems to ensure the entire organization optimizes for what customers actually value.
When an experimental campaign failed, Edelman's CEO Richard Edelman protected the mid-level employee responsible. He framed the mistake as a necessary cost of innovation in a new field, explicitly telling the team to "keep pushing boundaries." This response fosters a culture where calculated risks are encouraged rather than punished.
