PMs often feel pressure to keep engineers busy building new features. The real job is to drive deep understanding, even if it means perfecting three core features rather than adding a fourth. It's better to pause building than to create a bloated, mediocre product that does nothing well.

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Product managers don't code, design, or conduct research. Their unique value is providing clarity through strategy, requirements, or a North Star vision. This clarity empowers the entire team to execute their specialized roles effectively and succeed.

A product roadmap's value is in the planning process and aligning the team on a vision, not in rigidly adhering to a delivery schedule. The co-founder of Artist argues that becoming a feature factory focused on checking boxes off a roadmap is a dangerous trap that distracts from solving real customer problems.

Engineering often defaults to a 'project mindset,' focusing on churning out features and measuring velocity. True alignment with product requires a 'product mindset,' which prioritizes understanding the customer and tracking the value being delivered, not just the output.

In early stages, the key to an effective product roadmap is ruthlessly prioritizing based on the severity of customer pain. A feature is only worth building if it solves an acute, costly problem. If customers aren't in enough pain to spend money and time, the idea is irrelevant for near-term revenue generation.

The old product leadership model was a "rat race" of adding features and specs. The new model prioritizes deep user understanding and data to solve the core problem, even if it results in fewer features on the box.

Out of ten principles, the most crucial are solving real user needs, releasing value in slices for quick feedback, and simplifying to avoid dependencies. These directly address the greatest wastes of development capacity: building unwanted features and getting stalled by others.

Jack Dorsey reframed the Product Manager role as "Product Editor." The most valuable skill is not generating new feature ideas, but exercising judgment to cut through the noise, simplify complexity, and edit the product down to the essential few things that truly drive customer outcomes.

When pursuing a long-term strategic solution, dedicate product management time to high-level discovery and partner alignment first. This doesn't consume engineering resources, allowing the dev team to remain focused on mitigating the immediate, more visceral aspects of the problem.

Great PMs excel by understanding and influencing human behavior. This "people sense" applies to both discerning customer needs to build the right product and to aligning internal teams to bring that vision to life. Every aspect, from product-market fit to go-to-market strategy, ultimately hinges on understanding people.

A common founder mistake is hiring a first product manager to simply prioritize and ship a backlog of ideas. Instead, PMs create the most value when given ownership of a key metric and the autonomy to drive user and business outcomes.

A Product Manager's Goal Is Customer Understanding, Not Filling the Engineering Backlog | RiffOn