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To make culture tangible, it must be a core component of performance management. Plaid evaluates who gets promoted, raises, or more equity based not only on results but also on their contribution to and enhancement of the company culture.
To prevent values from becoming empty platitudes, integrate them into your company's core operating system. At Applied Intuition, managers are assessed, compensated, and promoted based on their adherence to values. For example, "decisiveness" is a key metric evaluated under the value of "speed."
Unlike companies where values are just posters, Amazon integrates its leadership principles into core processes like promotion documents and project meetings. This constant, practical application forces employees to learn and embody the principles, making them the true operating system of the company culture.
To maintain its culture across 5,000+ employees, Canva identified 12 skills embodying success. These are codified and woven into every part of the employee lifecycle, from onboarding to performance reviews, ensuring consistent cultural alignment as the company grows.
At Menlo, peer-driven promotion decisions hinge on a crucial question: "Does the rest of the team perform better when you are part of that project?" This evaluates an individual's value based on their ability to elevate others, prioritizing team amplification over solitary excellence.
To ensure its team-oriented culture is more than just talk, Gryphon ties 25% of employee performance bonuses to subjective factors like soft skills, personal development, and cultural contribution. This is supported by 360-degree reviews to standardize evaluations and prevent "grade inflation" among different teams.
To break down silos and encourage a platform mindset, Microsoft CEO Satya Nadella changed performance reviews. Every employee had to document how they contributed to the success of others, directly linking collaboration to their compensation. This made the cultural shift tangible and non-negotiable, moving beyond mere talk.
Instead of asking "what culture do we want?", BBDO asked "what are the characteristics of people who do best here?". This approach reverse-engineers a culture based on proven success, creating a practical and authentic behavioral language for the entire organization.
Instead of vague values, define culture as a concrete set of "if-then" statements that govern reinforcement (e.g., "IF you are on time, THEN you are respected"). This turns an abstract concept into an operational system that can be explicitly taught, managed, and improved across the organization.
To ensure brand consistency at scale, Way created internal "culture codes" on which employees are bonused. Codes like "we keep it real in a way that feels kind" directly reflect the brand's candid public persona. This operationalizes culture and turns every employee into an authentic brand ambassador.
To prevent values from being just words on a wall, create a running list of specific, concrete anecdotes where employees demonstrated a value in action. This makes the culture tangible, tracks adoption, highlights who is truly living the values, and provides a clear model for others to follow.