Don't ask "what should our values be?" Instead, identify the 5-10 things that are the reason you are succeeding. Codify those real, existing behaviors—like "speed above everything"—into your company's operating principles. This makes them authentic and effective.

Most corporate values statements (e.g., "integrity") are unactionable and don't change internal culture. Effective leaders codify specific, observable behaviors—the "how" of working together. This makes unspoken expectations explicit and creates a clear standard for accountability that a vague value never could.

Unlike companies where values are just posters, Amazon integrates its leadership principles into core processes like promotion documents and project meetings. This constant, practical application forces employees to learn and embody the principles, making them the true operating system of the company culture.

Values are not just words on a wall; they are an active management system. They should be a filter in the hiring process, a reason for public celebration when embodied, and a non-negotiable standard for performance. A company's true values are defined by the behavior it is willing to tolerate.

Generic values like "Speed" are meaningless because no one disagrees with them. To make a value impactful, embed its inherent trade-off into the statement, like Facebook's "Move Fast and Break Things." This acknowledges what you are willing to sacrifice, making the value a unique and actionable strategic choice.

Caribou Coffee translates its purpose—"create daymaking experiences"—into action by embedding core values directly into HR processes. Behaviors tied to these values are integrated into hiring, training, and performance reviews, ensuring employees are empowered to deliver the brand promise.

A company’s true values aren't in its mission statement, but in its operational systems. Good intentions are meaningless without supporting structures. What an organization truly values is revealed by its compensation systems, promotion decisions, and which behaviors are publicly celebrated and honored.

Abstract values like "celebrate diversity" are useless for driving behavior. A value is only effective if it's tangible enough to be used in a performance review. Instead, use an observable action like "include all perspectives," which you can coach and evaluate.

To ensure brand consistency at scale, Way created internal "culture codes" on which employees are bonused. Codes like "we keep it real in a way that feels kind" directly reflect the brand's candid public persona. This operationalizes culture and turns every employee into an authentic brand ambassador.