The rise of generative AI search fundamentally changes content strategy. SAS's CMO explains marketers must win the "hearts and minds" of both people and the AI itself. This requires creating content that is emotionally resonant on-site while also being structured to be favorably indexed and interpreted by Large Language Models.
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The traditional goal of winning hearts and minds is now a two-step process. Marketers must first win over the "machines"—search algorithms and LLMs—that control 85% of content discovery, treating them as an influential, gatekeeping audience.
The audience for marketing content is expanding to include AI agents. Websites, for example, will need to be optimized not just for human users but also for AI crawlers that surface information in answer engines. This requires a fundamental shift in how marketers think about content structure and metadata.
As consumers use AI for discovery, brand marketing must shift from human-centric storytelling to distributing structured information aimed at AI retrieval agents. These bots prioritize raw data over narrative, with the AI itself creating the story for the end-user post-ingestion.
For AI models to reference your brand, content must be structured in a machine-readable format like JSON. Traditional SEO is insufficient; marketers now need technical skills to ensure content is accessible and prioritized by AI, a fundamental change in growth strategy.
You.com CEO Richard Socher predicts a new marketing motion where companies market directly to LLMs. As AI agents increasingly make purchasing decisions and consume information, optimizing content for AI consumption will become as critical as traditional SEO.
The rise of AI agents means website traffic will increasingly be non-human. B2B marketers must rethink their playbooks to optimize for how AI models interpret and surface their content, a practice emerging as "AI Engine Optimization" (AEO), as agents become the primary researchers.
Marketers must evolve from SEO to GEO, optimizing content for how brands appear in LLM results. This requires a new content strategy that treats the LLM as a distinct persona or channel, creating content specifically for it to crawl and ensuring accurate brand representation.
Brands will need a bifurcated approach for marketing. One strategy will focus on creating authentic content for human connection, while a separate, distinct strategy must structure information to be effectively parsed and prioritized by the AI agents that increasingly intermediate the customer journey.
As users increasingly get answers from AI assistants, marketing strategy must evolve from Search Engine Optimization (SEO) to Generative Engine Optimization (GEO). This means creating diverse, authoritative content across multiple platforms (podcasts, PR, articles) with the goal of being cited as a trusted source by AI models themselves.
As AI agents and synthesized search become intermediaries, traditional channels are insufficient. The new imperative is ensuring your brand’s data is accessible to AI models as they reason and generate responses, directly influencing the outcome before it reaches the consumer.
