Instead of just using platforms, Digitas identifies gaps in its workflow and partners with platforms to build solutions. They saw strategists manually mining Reddit for insights, so they collaborated with Reddit to create a Community Insights AI product, turning an internal process into a scalable tool and competitive advantage.
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Instead of focusing on AI for generating final assets, Amazon applies it to solve specific workflow bottlenecks. For one campaign, they used a custom AI tool to curate millions of customer reviews, identifying the most poetic ones in a fraction of the time it would take humans, thus using AI for insight discovery.
The advantage of a massive holding company like Publicis isn't just efficiency. Its scale enables agencies like Digitas to build deep, product-level partnerships with platforms like Reddit. It also lets them seamlessly pull in specialized expertise from sister agencies for clients without new procurement cycles.
A marketing team at NAC created a custom AI engine that queries LLMs, scrapes their citations, and analyzes the results against its own content. This proactive workflow identifies content gaps relative to competitors and surfaces new topics, directly driving organic reach and inbound demand.
Instead of a generalist AI, LinkedIn built a suite of specialized internal agents for tasks like trust reviews, growth analysis, and user research. These agents are trained on LinkedIn's unique historical data and playbooks, providing critiques and insights impossible for external tools.
Companies can build authority and community by transparently sharing the specific third-party AI agents and tools they use for core operations. This "open source" approach to the operational stack serves as a high-value, practical playbook for others in the ecosystem, building trust.
A product manager with limited coding skills used Claude to generate a step-by-step guide and the final Python script to scrape 34,000 Reddit conversations. This allowed him to gather unfiltered, external feedback on a new product initiative, avoiding internal company bias.
Information and conversations often originate on Reddit before migrating to platforms like Facebook or Instagram. By actively monitoring relevant subreddits, marketers can get ahead of trends, source new content ideas, and understand nascent conversations in their industry before competitors do, giving them a first-mover advantage.
To maximize AI's impact, don't just find isolated use cases for content or demand gen teams. Instead, map a core process like a campaign workflow and apply AI to augment each stage, from strategy and creation to localization and measurement. AI is workflow-native, not function-native.
Create a powerful research workflow by extracting text from relevant Reddit threads and feeding it into ChatGPT. Prompt the AI to summarize the most common topics, questions, and pain points. This quickly distills the core language and concerns of a niche community, informing content and product strategy.
A custom AI system named Marilyn, built by the CMO and one engineer, has become the central nervous system for Wiz's GTM team. It answers complex questions on competition, product docs, and strategy, even translating content for global teams. This demonstrates the immense ROI of building custom internal AI tools.
