We scan new podcasts and send you the top 5 insights daily.
For reps with long sales cycles, a formal graduation event at the end of their ramp provides a crucial dopamine hit and validates their progress before they close a deal. Making it a big deal—with praise and a certificate—boosts morale and reduces turnover.
Beyond financial incentives, a powerful 'carrot' for salespeople is the personal pride and satisfaction of winning a specific, coveted customer logo. This non-monetary goal adds a 'notch on the belt' and can be a stronger driver of performance than the deal's commission alone.
Go beyond obvious metrics. Measure rep confidence—their belief and authenticity on calls—as a leading indicator of success. Also, measure velocity as the reduction of friction across the entire customer journey, from lead to successful onboarding, not just a simplistic 'time-to-close' metric. These qualitative measures are key.
To sustain sales team hunger, leaders should prioritize small, daily recognitions over waiting for major milestones. A quick Slack message acknowledging good work reinforces positive behavior and connects daily effort to the bigger picture, making people feel their work is appreciated.
Tying SDR promotions to time-in-seat fosters stagnation. Instead, create a clear, multi-level roadmap where advancement is based solely on hitting performance thresholds. This model rewards high-achievers, provides constant motivation, and gives reps control over their career trajectory.
A resilient sales culture is built on pride. This pride doesn't appear organically; it's the result of a specific sequence. Effective training and development equip reps to win. Consistent winning fosters genuine pride in their work, team, and company, which in turn builds a loyal, high-retention culture.
To combat early discouragement in sales, create leaderboards and rewards for leading indicators like 'most doors knocked' or 'most calls made.' You can even award a prize for the 'biggest cuss out' to gamify rejection, creating early wins and de-stressing the process.
Define clear, non-negotiable success metrics for every single week of the ramp period, such as 'book one qualified opportunity' in week two. This fosters progressive discipline and allows both rep and manager to quickly identify if they are on track.
New salespeople lack personal success stories to use as social proof. Leaders must proactively provide them with a library of stories about other clients or team members. These 'borrowed' narratives are essential for building a value bridge with early prospects.
Don't fire reps based only on a missed ramp quota. Instead, observe if they make consistent, incremental improvements in skill and knowledge during calls and role-plays. If progress is visible, they're worth keeping, even if it takes over a year to close their first deal.
To move beyond reliance on job ads, structure a career path with three distinct stages: 1) Master selling, 2) Coach one other person to sell, and 3) Recruit and lead a team. This model incentivizes top performers to recruit and train their network, creating a scalable, internal talent pipeline.