To maintain performance over the long term, Canva's CEO deliberately creates strict boundaries between work and life. By removing email from her phone, she can be "all in" when working at her laptop and "all out" when she's not, allowing for true mental separation and recovery.

Frame your online conduct as if you were at an in-person industry event. You wouldn't make divisive political statements that could alienate half the room. Focus on helping people and building connections, not on expressing polarizing views that damage potential business relationships.

Instead of reacting defensively to negative press, the team reframed the situation as an opportunity. This mindset shift led them to stick to their plan and amplify the campaign's reach by focusing on positive business signals, rather than apologizing or retracting.

Opting out of social media is not a neutral stance in business. To potential buyers, it signals that you are not current, not relevant, and unwilling to engage on the platforms where they operate. Your absence communicates negative volumes about your adaptability.

The true cost of social media isn't just the time spent posting; it's the constant mental energy dedicated to it—planning content, checking engagement, and comparing yourself to others. Stepping away frees up significant cognitive "white space," allowing for deeper, more strategic thinking.

When Duolingo's Zaria Parvez made a controversial post, her CMO framed the misstep as a necessary learning experience. This cultural attitude towards risk-taking encourages the creative experimentation required for breakthrough social media, turning a potential firing into a valuable lesson on brand boundaries.

As entrepreneurs gain visibility, they face pressure to "stay in their lane." Criticism from strangers often leads them to present a polished, less authentic version of themselves, effectively allowing the public to dictate the boundaries of their brand and personality.

The CMO role has shifted from a top-down "ivory tower" approver to a servant leader. The primary goal is to create an environment of psychological safety where even the most junior person can say, "I think you got it wrong," which ultimately leads to bolder and better ideas.

Instead of immediately issuing a statement during the backlash, American Eagle waited nine days. This delay created a vacuum that was filled by other people and media outlets questioning the absurdity of the claims, shifting public sentiment in the brand's favor before they even responded.