The primary reason professionals fail to leverage social media is not a lack of resources or knowledge, but the emotional inability to handle negative feedback and public judgment. This fear paralyzes action and stifles opportunity, making it the single biggest inhibitor to growth.

Using phone, email, and social isn't merely about finding a channel that works; it's about becoming a known person. When a prospect has heard your voice on a voicemail and seen your face on LinkedIn, you are no longer an anonymous bot. This human connection dramatically increases the likelihood of a response, even if it's a polite 'no'.

Brands, especially in luxury, fear diluting their image with platform-native content. This fear is misplaced, as consumers are already defining the brand's perception through user-generated content at scale. Brands must participate to guide the narrative, as the "brand schizophrenia" they fear already exists.

Frame your online conduct as if you were at an in-person industry event. You wouldn't make divisive political statements that could alienate half the room. Focus on helping people and building connections, not on expressing polarizing views that damage potential business relationships.

The biggest misconception sold to entrepreneurs is that social media is mandatory for success. In reality, a solid business model, an email list, and effective ways for the right people to find you (like SEO) are the only true necessities. Social media can be "icing," but it shouldn't be the core "cake."

Before engaging with any salesperson, customers will inevitably turn to the internet to research them. Your LinkedIn profile often serves as the first and most critical touchpoint, acting as a modern 'Good Housekeeping Seal of Approval' that validates your professional credibility.

Instead of treating social media as a long-term home, use it as a strategic tool to get your audience onto platforms you own, like an email list. The primary goal is to capture attention and immediately guide followers into your ecosystem, building a more resilient business off-platform.

When social media reach and engagement decline, it's easy to blame the platform's algorithm. However, the more productive mindset is to see it as a reflection of your content's declining quality or relevance. The algorithm isn't hurting everyone, it's hurting those who aren't good. The solution is to improve your craft, innovate, and adapt to cultural trends.

Large companies often stifle authentic stories with restrictive social media policies. The guest advises them to "put your brand ego aside" and trust employees to share. Personal profiles and individual stories have far greater reach and build more trust than polished corporate content.