To break free from industry conventions, prompt teams to examine how unrelated industries have solved similar problems—like how thermostats evolved from simple dials to Nest. Posing questions like, "What if Apple designed our product?" can spur truly novel thinking.
A powerful innovation technique is "humanization": benchmarking your product against the ideal human experience, not a competitor's feature set. This raises the bar for excellence and surfaces opportunities for deep delight, like Google Meet's hand-raise feature mimicking in-person meetings.
Breakthroughs often occur in routine environments like the shower or during a walk. These activities promote what psychologists call "divergent thinking," where the relaxed mind makes novel connections. This scientific process can be intentionally triggered to solve complex problems and foster creativity.
Conventional innovation starts with a well-defined problem. Afeyan argues this is limiting. A more powerful approach is to search for new value pools by exploring problems and potential solutions in parallel, allowing for unexpected discoveries that problem-first thinking would miss.
Jesse Cole's success stems from "parallel thinking"—the ability to identify a core strategy in an unrelated industry (e.g., Grateful Dead's fan engagement) and apply its principles to his own business. This allows him to import proven models from outside his industry's echo chamber, leading to breakthrough ideas.
Inject fresh perspectives into an innovation session by bringing in "outside expert ideators" from unrelated fields. A toy innovator can challenge thinking on physical product design, while a professional illustrator can sketch concepts in real-time, making abstract ideas tangible and stimulating discussion.
As part of their annual strategy refresh, a top CEO leads her team in a "blank sheet" exercise: designing a new company from scratch to compete with them. This proactive self-disruption forces them to identify their own weaknesses and market gaps, generating fresh ideas to incorporate into their actual business strategy.
A core ideation technique is to ask, 'What if this but for that?' The key is to connect two concepts that are very far apart (e.g., Japanese architecture and hand soap). The greater the distance between the two, the more 'creative tension' and differentiation the final idea possesses.
To avoid generic brainstorming outcomes, use AI as a filter for mediocrity. Ask a tool like ChatGPT for the top 10 ideas on a topic, and then explicitly remove those common suggestions from consideration. This forces the team to bypass the obvious and engage in more original, innovative thinking.
Inspired by James Dyson, Koenigsegg embraces a radical commitment to differentiation: "it has to be different, even if it's worse." This principle forces teams to abandon incremental improvements and explore entirely new paths. While counterintuitive, this approach is a powerful tool for escaping local maxima and achieving genuine breakthroughs.
Nubar Afeyan argues that companies should pursue two innovation tracks. Continuous innovation should build from the present forward. Breakthroughs, however, require envisioning a future state without a clear path and working backward to identify the necessary enabling steps.