To justify brand advertising beyond awareness metrics, SAS partnered with LinkedIn. They used a clean room to connect ad exposure directly to won revenue. This data demonstrated that customers exposed to the brand campaign were five times more likely to convert, providing hard ROI data for a traditionally soft metric.
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Brand campaigns reach the 95% of buyers not currently in-market. Instead of relying on vanity metrics, Square ties this investment to business outcomes by tracking the subsequent lift in organic traffic, which they've found converts better than paid channels.
Data shows that adding brand marketing to a performance-driven engine can increase median ROI by 90%. The persistent tension between brand and performance stems from short-termism and the allure of easily measured clicks, creating a false dichotomy between two essential functions.
To measure the combined success of brand and ABX, track metrics in layers. Look at short-term ABX results (pipeline influence) and long-term brand signals (share of voice). The magic is connecting them: prove that accounts with high brand engagement also show better ABX response rates, demonstrating the multiplier effect.
SAS found its well-oiled demand generation marketing was hitting a ceiling of effectiveness. Investing in brand advertising was not just a long-term strategy but a necessary intervention to unlock further short-term growth. The brand halo effect increased the efficiency of all their performance channels, breaking the plateau.
To sell leadership on brand initiatives with indirect ROI, translate organic performance into paid media equivalents. Calculate what the millions of impressions from a viral video would have cost via paid channels. Frame it as a cost-effective way to build brand and lower overall CAC.
For the first time, tools tracking "AI Visibility"—how often a brand is cited in LLM responses—can directly measure the impact of brand-building activities. This allows CMOs to finally prove the ROI of brand investments, treating brand as a quantifiable performance engine rather than an abstract concept.
Data shows that while combining brand and performance is best, adding brand advertising to a performance-only strategy provides a significantly larger ROI lift than adding performance to a brand strategy. This suggests most marketers are over-invested in performance channels.
Moving beyond basic attribution, LinkedIn's new Conversion Lift Testing tool measures the causal impact of campaigns. It compares conversions between an ad-exposed group and a control group that saw no ads, allowing marketers to determine the true incremental value generated by their advertising.
In a world demanding short-term results, brand marketing isn't a separate luxury. It is a critical investment that builds top-of-funnel awareness, ensuring that lower-funnel performance tactics have a sufficient audience to convert and ultimately work harder.
Shift the mindset from a brand vs. performance dichotomy. All marketing should be measured for performance. For brand initiatives, use metrics like branded search volume per dollar spent to quantify impact and tie "fluffy" activities to tangible growth outcomes.
