The ultimate PLG companies are consumer brands like shampoo, which sell on brand affinity, not commoditized features. As software becomes more commoditized, B2B companies must similarly build a strong brand theme that inspires users to associate with them, creating a more durable moat than features alone.

While product differentiation is beneficial, it's not always possible. A brand's most critical job is to be distinctive and instantly recognizable. This mental availability, achieved through consistent creative, logo, and tone, is more crucial for cutting through market noise than having a marginally different feature set.

As AI generates endless look-alike content, a brand's ability to create genuine, human-to-human connection is a unique and defensible advantage. This 'vibe' cannot be automated or easily replicated, making it a crucial competitive differentiator in a crowded market.

For communities or companies like Dave Gerhardt's Exit 5, the founder's personal brand can become the primary differentiator. This creates a 'category of one' in the customer's mind (e.g., 'The Dave Gerhardt Community'), making direct comparisons difficult and establishing a powerful moat that transcends feature-based competition.

When technology is no longer a differentiator, as seen in the crowdfunding space, a company's brand, positioning, and core values are the only way to stand out and attract customers. GiveForward succeeded by positioning itself around compassion and joy.

As AI commoditizes technology, traditional moats are eroding. The only sustainable advantage is "relationship capital"—being defined by *who* you serve, not *what* you do. This is built through depth (feeling seen), density (community belonging), and durability (permission to offer more products).

In a crowded market, brand is defined by the product experience, not marketing campaigns. Every interaction must evoke the intended brand feeling (e.g., "lovable"). This transforms brand into a core product responsibility and creates a powerful, defensible moat that activates word-of-mouth and differentiates you from competitors.

When competing with AI giants, The Browser Company's strategy isn't a traditional moat like data or distribution. It's rooted in their unique "sensibility" and "vibes." This suggests that as AI capabilities commoditize, a product's distinct point of view, taste, and character become key differentiators.

In-person events create a powerful, hard-to-replicate competitive moat. While rivals can easily copy your digital products or content with AI, they cannot replicate the unique community, experience, and brand loyalty fostered by well-executed IRL gatherings.