Chad Peets seeks salespeople who are obsessed with their work, constantly thinking about it even outside of work hours. He screens for this intense, almost unhealthy drive over more common traits like passion for a hobby, which he views as a distraction from the mission.
High performers are driven by obsession, not just passion. The key social difference is that passion is universally applauded, while obsession is often met with concern and questions like "Why can't you be satisfied?". This external skepticism is an indicator that you are operating at your potential's edge.
Prioritize hiring generalist "athletes"—people who are intelligent, driven, and coachable—over candidates with deep domain expertise. Core traits like Persistence, Heart, and Desire (a "PhD") cannot be taught, but a smart athlete can always learn the product.
To gain a competitive edge, especially during critical periods, salespeople should adopt a blue-collar mentality. This means coming in early, staying late, confronting adversity directly, and always making one more call. It's an unwavering commitment to outworking everyone else through disciplined, daily effort.
Beyond personal or financial goals, the most sustainable motivation can be an intrinsic desire to help clients succeed. This "helper's carrot" shifts the focus from your product to the customer's achievement, creating a genuine belief that powers you through challenges and builds long-term success.
The stress and anxiety felt after a sales interaction goes poorly is not a weakness. It signals a high degree of ownership and responsibility—core traits of successful salespeople. Those who feel this pain are more likely to learn, adapt, and ultimately be trusted by clients.
Top salespeople aren't just skilled; they've mastered their internal psychology. Most performance issues stem from fear, lack of information, and self-limiting beliefs, which prevent them from taking necessary actions like making calls.
When coaching a struggling salesperson, the root cause is rarely tactical. It's usually "head trash"—deep-seated limiting beliefs and blind spots, often stemming from childhood, that sabotage their efforts. The coach's primary role is to help uncover and dismantle these psychological barriers.
Top-performing salespeople eventually hit a limit with process optimization. Further growth comes not from a better process, but from developing personal attributes like courage and authenticity to navigate complex buyer dynamics that a rigid process can't handle.
By openly advertising its intense '996' work culture, staffing marketplace Traba uses an 'anti-selling' strategy. This filters out candidates who are not willing to make the job their top priority, ensuring that everyone who joins is fully bought-in. The goal is to create a high-density team of missionaries who thrive in a demanding, sports-team-like environment.
Peets argues the most crucial, untrainable skill for a startup sales rep is the demonstrated ability to generate pipeline and close net new accounts. He dismisses the common founder obsession with hiring from competitors, stating domain knowledge can be taught, but the grit to land new business cannot.