Contrary to the belief that new form factors like phones replace laptops, the reality is more nuanced. New devices cause specific tasks to move to the most appropriate platform. Laptops didn't die; they became better at complex tasks, while simpler jobs moved to phones. The same will happen with wearables and AI.
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Major tech shifts don't immediately destroy jobs. First, they create a "recruiting cycle" with high demand for labor to build the new infrastructure (e.g., car factories). These new, higher-paying jobs attract workers from old industries before those legacy sectors eventually decline.
The ultimate winner in the AI race may not be the most advanced model, but the most seamless, low-friction user interface. Since most queries are simple, the battle is shifting to hardware that is 'closest to the person's face,' like glasses or ambient devices, where distribution is king.
A new technology's adoption depends on its fit with a profession's core tasks. Spreadsheets were an immediate revolution for accountants but a minor tool for lawyers. Similarly, generative AI is transformative for coders and marketers but struggles to find a daily use case in many other professions.
The most durable moat for enterprise software is established user workflows. The current AI platform shift is powerful because it actively drives new behaviors, creating a rare opportunity to displace incumbents. The core disruption isn't just the tech, but its ability to change how people work.
The initial impact of AI on jobs isn't total replacement. Instead, it automates the most arduous, "long haul" portions of the work, like long-distance truck driving. This frees human workers from the boring parts of their jobs to focus on higher-value, complex "last mile" tasks.
Consumer innovation arrives in predictable waves after major technological shifts. The browser created Amazon and eBay; mobile created Uber and Instagram. The current AI platform shift is creating the same conditions for a new, massive wave of consumer technology companies.
The next user interface paradigm is delegation, not direct manipulation. Humans will communicate with AI agents via voice, instructing them to perform complex tasks on computers. This will shift daily work from hours of clicking and typing to zero, fundamentally changing our relationship with technology.
The true threshold for AI becoming a disruptive, "non-normal" technology is when it can perform the new jobs that emerge from increased productivity. This breaks the historical cycle of human job reallocation, representing a fundamental economic shift distinct from past technological waves.
Just as electricity's impact was muted until factory floors were redesigned, AI's productivity gains will be modest if we only use it to replace old tools (e.g., as a better Google). Significant economic impact will only occur when companies fundamentally restructure their operations and workflows to leverage AI's unique capabilities.
The Jevons Paradox observes that technologies increasing efficiency often boost consumption rather than reduce it. Applied to AI, this means while some jobs will be automated, the increased productivity will likely expand the scope and volume of work, creating new roles, much like typewriters ultimately increased secretarial work.
