AI's impact on coding is unfolding in stages. Phase 1 was autocomplete (Copilot). We're now in Phase 2, defined by interactive agents where developers orchestrate tasks with prompts. Phase 3 will be true automation, where agents independently handle complete, albeit simpler, development workflows without direct human guidance.

Observing that younger generations prefer consuming information via video (TikTok) and communicating via voice, Superhuman's CTO predicts a fundamental shift in user experience. Future interfaces, including email, will likely become more conversational and audio-based rather than relying on typing and reading.

The primary interface for managing AI agents won't be simple chat, but sophisticated IDE-like environments for all knowledge workers. This paradigm of "macro delegation, micro-steering" will create new software categories like the "accountant IDE" or "lawyer IDE" for orchestrating complex AI work.

The best UI for an AI tool is a direct function of the underlying model's power. A more capable model unlocks more autonomous 'form factors.' For example, the sudden rise of CLI agents was only possible once models like Claude 3 became capable enough to reliably handle multi-step tasks.

The best agentic UX isn't a generic chat overlay. Instead, identify where users struggle with complex inputs like formulas or code. Replace these friction points with a native, natural language interface that directly integrates the AI into the core product workflow, making it feel seamless and powerful.

The evolution from simple voice assistants to 'omni intelligence' marks a critical shift where AI not only understands commands but can also take direct action through connected software and hardware. This capability, seen in new smart home and automotive applications, will embed intelligent automation into our physical environments.

The most effective application of AI isn't a visible chatbot feature. It's an invisible layer that intelligently removes friction from existing user workflows. Instead of creating new work for users (like prompt engineering), AI should simplify experiences, like automatically surfacing a 'pay bill' link without the user ever consciously 'using AI.'

The paradigm shift with AI agents is from "tools to click buttons in" (like CRMs) to autonomous systems that work for you in the background. This is a new form of productivity, akin to delegating tasks to a team member rather than just using a better tool yourself.

Despite the focus on text interfaces, voice is the most effective entry point for AI into the enterprise. Because every company already has voice-based workflows (phone calls), AI voice agents can be inserted seamlessly to automate tasks. This use case is scaling faster than passive "scribe" tools.