Pharmaceutical marketing can be transformed by adopting principles from consumer goods giants like Unilever. This involves focusing on simplicity, messaging consistency, and leveraging emotional customer insights, moving beyond a purely science-driven approach to cut through market clutter and build a stronger brand.
Traditional pharma marketing, heavily reliant on science and data, can be improved by adopting consumer goods principles. This involves focusing on simplicity, message consistency, and tapping into emotional insights to cut through a cluttered and competitive marketplace.
Way disrupted the haircare market by rejecting the industry norm of scientific, ingredient-focused marketing. Instead, they adopted a relatable, humorous tone that addressed the emotional reasons for a purchase, speaking to customers like a friend rather than a lab coat, which created a powerful brand connection.
Unilever uses its SASSY framework (Science, Aesthetics, Sensorials, Said-by-others, Young-spirited) to create desirability. This model systematically elevates brands from functional "needs" to emotional "I have to have that" wants, applicable even to everyday products.
Many product launches fail because marketers change core messaging too frequently, confusing both customers and their own sales teams. The key is consistency. Instead of constant overhauls, put creative "wrinkles" on the same core message to maintain brand clarity and impact, just as top consumer brands do.
The pharmaceutical industry is often misunderstood because it communicates through faceless corporate entities. It could learn from tech's "go direct" strategy, where leaders tell compelling stories. Highlighting the scientists and patient journeys behind breakthroughs could dramatically improve public perception and appreciation.
Procter & Gamble's success comes from being intensely data-driven and consumer-focused. This FMCG mindset, which treats every decision as a science and starts with the consumer, provides a powerful framework for pharmaceutical companies navigating digital transformation and patient centricity.
The traditional "one-to-many" broadcast model no longer delivers sufficient reach or engagement. Unilever now uses a "many-to-many" approach: the brand develops multiple message expressions, then activates creators to communicate them authentically to their respective audiences.
A brand's marketing narrative should focus on the underlying emotional experience it provides, such as "family time" for a puzzle company. This single, powerful theme can unite a diverse portfolio of products under one compelling story, creating a stronger brand identity than marketing individual product features.
In a noisy market where brand recall requires 15-20 touches, the key to creating demand is not just a multi-channel presence (ads, outbound, PLG). The real superpower is ensuring the core brand promise and messaging are identical and consistent across all of them.
Move beyond listing features and benefits. The most powerful brands connect with customers by selling the emotional result of using the product. For example, Swishables sells 'confidence' for a meeting after coffee, not just 'liquid mouthwash.' This emotional connection is the ultimate brand moat.