A venture capitalist's career security directly impacts the founder relationship. VCs with a proven track record (like Sequoia's Andrew Reed) act as supportive partners. In contrast, junior or less successful VCs often transfer pressure from their own partnerships onto the founder, creating a stressful and counterproductive dynamic.

In today's founder-centric climate, many VCs avoid confrontation to protect their reputation (NPS) within the founder network. This fear of being blacklisted leads them to abdicate their fiduciary duty to shareholders, failing to intervene even when a company's performance is dire and hard decisions are needed.

Benchmark learned that large funds create an "overhang of misfit" with the practice of early-stage investing. The pressure to deploy massive capital volumes conflicts with the hands-on, shoulder-to-shoulder partnership that early founders need, leading to less joy and purpose.

While providing services for equity seems aligned, it can harm a VC's ability to win competitive deals. This model turns every interaction into a negotiation over scope and compensation, creating friction that a straightforward investment model avoids, thereby fostering a more genuine partnership.

The pervasive trend of VCs being "founder-friendly" often manifests as "hypocritical politeness" that withholds crucial, direct feedback. This ultimately hurts the company. Strong founders don't select for niceness; they seek partners who provide brutally honest input to help them improve.

Fundraising isn't a single transaction. A top Japanese VC prefers to invest in founders he's known for over two years, valuing trust built through long-term relationships over a polished fundraising pitch.

By defining the entrepreneur as the primary customer, a VC firm changes its entire operating model. This customer-centric view informs decisions on partner incentives (removing attribution), community building, and support services. The result is a powerful brand that attracts the best founders and generates high-fidelity deal flow through referrals.

Competing to be a founder's "first call" is a crowded, zero-sum game. A more effective strategy is to be the "second call"—the specialist a founder turns to for a specific, difficult problem after consulting their lead investor. This positioning is more scalable, collaborative, and allows for differentiated value-add.

Reframe the pitch meeting from a judgment session to a mutual evaluation. Founders are selecting a partner for 7-10 years and must assess the investor for chemistry and fit, rather than just seeking capital from a position of need.