To become an indispensable "must-have," a company must evolve beyond its initial value proposition. Tackle transitioned from a simple listing tool to a multi-cloud platform addressing co-selling and data, embedding itself deeper into the customer's GTM stack and increasing its strategic value.
Startups often fail to displace incumbents because they become successful 'point solutions' and get acquired. The harder path to a much larger outcome is to build the entire integrated stack from the start, but initially serve a simpler, down-market customer segment before moving up.
Vantaca first established a "beachhead" by becoming the indispensable general ledger system of record for its customers. Once deeply embedded, it expanded its revenue streams by layering on payments, treasury services, and vendor management solutions, effectively building a moat and capturing more value from its ecosystem.
Large enterprises don't buy point solutions; they invest in a long-term platform vision. To succeed, build an extensible platform from day one, but lead with a specific, high-value use case as the entry point. This foundational architecture cannot be retrofitted later.
Don't try to compete with hyperscalers like AWS or GCP on their home turf. Instead, differentiate by focusing on areas they inherently neglect, such as multi-cloud management and hybrid on-premise integration. The winning strategy is to fit into and augment a customer's existing cloud strategy, not attempt to replace it.
Palo Alto Networks evolved from a firewall company into a platform by systematically identifying adjacent, niche markets ("sliver feature industries"). They then built or acquired solutions for these niches and offered them as new subscriptions on their core hardware, consolidating billion-dollar lateral markets.
Smaller software companies can't compete with giants like Salesforce or Adobe on an all-in-one basis. They must strategically embrace interoperability and multi-cloud models as a key differentiator. This appeals to customers seeking flexibility and avoiding lock-in to a single vendor's ecosystem.
When acquiring a business, don't rely on a single outcome like achieving a growth target. Instead, seek assets that offer multiple ways to win. Even if the primary goal is missed, the acquired data, technology, or talent could create significant value for other business units, providing built-in insurance for the deal.
Don't just sell a product; become an indispensable part of your customer's workflow. By offering integrated products and services, you create a value ecosystem that locks out competitors and makes leaving an impractical and undesirable option.
When growth flattens, data companies must expand their value proposition. This involves three key strategies: finding new end markets, solving the next step in the customer's workflow (e.g., location selection), and acquiring tangential datasets to create a more complete solution.
When Slack launched a competing feature, Polly realized being a single-platform app was an existential threat. They survived by expanding to Teams, Zoom, and Google Meet, transforming from a 'Slack poll app' into a multi-surface engagement platform, thereby de-risking their business.