Prospects often decline meetings to avoid another bad sales experience. Counter this by explicitly stating the value they'll receive (e.g., free ideas, best practices) even if they don't purchase, making the meeting a low-risk proposition for them.
Related Insights
The struggle to book meetings isn't just about outreach tactics. Salespeople have conditioned prospects to decline because the typical 'discovery call' offers zero value. To improve prospecting success, sellers must first fix the meeting itself by turning it into a valuable consultation.
On a cold call, prospects aren't ready to buy. Don't sell your product; sell the value of a future meeting. Frame the meeting as a low-stakes 'test drive' for when they might be interested later. This lowers resistance and makes it easier to get a 'yes' to the next step.
Instead of waiting until the end to close, establish the meeting's potential outcomes upfront. Get the prospect's permission to deliver a 'no' if it's not a fit, and pre-agree on a specific next step if neither party says 'no'. This eliminates the buyer's power to stall later on.
Jason Bay's data shows the most effective call to action isn't "want to meet?" but an "offer of value." Sell the meeting as a "blind date" where the prospect gains value (e.g., a free plan audit, industry benchmarks) even if they don't buy. This overcomes buyer hesitation from past bad sales calls.
Sales reps often approach calls with the sole mindset of booking a meeting, which creates pressure and feels unnatural. Shifting the primary objective to simply opening a conversation removes this pressure. This allows for a more authentic interaction, which ironically makes it easier to secure the desired meeting.
Adopt the mindset that the meeting's purpose is for you to determine if the prospect qualifies to be your customer, not for you to convince them to buy. This posture shifts control, positions you as the prize, and forces the prospect to prove they are a serious potential partner.
At the end of a call, ask to briefly review the 3-5 core problems discussed. This crystallizes the conversation and reminds the prospect of the seriousness of their issues right before you ask for a commitment. This makes them more likely to agree to a concrete next step because the value of solving their problem is top-of-mind.
If a prospect says "no" to your permission-based opener but doesn't immediately hang up, use that brief moment to provide context. State a relevant trigger (like hiring) and social proof to pique their curiosity and potentially salvage the call.
Reframe the objective of a sales meeting to be getting a 'no' as quickly as possible. A 'yes' is simply a byproduct of failing to get a 'no.' This counterintuitive approach helps identify non-decision-makers instantly and forces qualified buyers to justify why the conversation should continue.
Shift the first meeting's goal from gathering information ("discovery") to providing tangible value ("consultation"). Prospects agree to meetings when they expect to learn something useful for their role or company, just as patients expect insights from a doctor.
