Coming from television, the founders treat their brand like a TV show, ensuring every 'frame'—from the store's interior design to social media posts and the website—is cohesive. This production mindset is key to maintaining a consistent brand identity across all customer touchpoints, a lesson directly transferable from creative media.

While product differentiation is beneficial, it's not always possible. A brand's most critical job is to be distinctive and instantly recognizable. This mental availability, achieved through consistent creative, logo, and tone, is more crucial for cutting through market noise than having a marginally different feature set.

Establishing a strong brand involves more than customer research. It's critical that the internal team and key partners are aligned on the brand's vision and messaging. This internal clarity serves as the stable foundation for all external marketing efforts.

Nestle avoids a rigid top-down approach by fostering a "hive mind" mentality. While a global strategy exists, local markets like Brazil and Mexico have autonomy to adapt to their unique cultures. The key is constant cross-market communication, where teams share successes and failures to ensure everyone evolves together.

Before scaling paid acquisition, invest in a robust brand system. A well-defined brand DNA (art direction, voice, tone) is not a vanity project; it's the necessary infrastructure to efficiently generate the thousands of cohesive creative assets required to test and scale performance marketing campaigns successfully.

To avoid an inconsistent, 'all over the place' approach, companies must establish a common brand-building philosophy or framework. This shared point of view, like Molson Coors's MUSCLE framework, ensures organizational alignment and helps build a cohesive marketing culture.

When rolling out global initiatives, co-create a solution with key markets that addresses 80% of needs. Intentionally leave 20% for local markets to customize, ensuring the strategy is both consistent and flexible enough to work in diverse environments.

Maintaining a brand's core positioning over decades requires evolving tactics. As cultural meanings shift, what once communicated "cool" or "sporty" can become outdated. Brands must adapt their execution to stay consistent with their original promise.

The first step in aligning brand and ABX is not tactical planning but narrative alignment. Bring sales, marketing, and brand leaders together and ask: 'If a buying group engages with us, will they hear one story or three?' Only when the answer is 'one story' are you ready to integrate efforts.