MasterCard's CMO advises embedding a finance professional on the marketing team who can present ROI data to leadership. Because the message comes from a non-marketer, it carries more weight and credibility with the CFO and board. This tactic acknowledges that who delivers the message is as important as the message itself.
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To convince a skeptical CFO who dismissed brand spend, MasterCard's CMO Raja Rajamannar pointed to her expensive Cartier watch. He explained that the significant price premium she paid over a functional, cheaper watch was the tangible, financial definition of brand value. This personal, disarming example immediately reframed the conversation.
CFOs don't expect flawless marketing attribution. They distrust 'black box' metrics and prefer CMOs who are transparent about uncertainties. The best approach is to openly discuss imperfections and collaborate on a joint plan to improve measurement over time, building trust and confidence.
With engineer CEOs leading 9 of the top 10 global companies, the C-suite increasingly values analytical rigor. Marketers must evolve beyond gut-feel by embracing a hypothesis-driven, systems-thinking approach. This not only improves decision-making but also enhances communication and credibility with analytically-minded leadership.
To prove brand's financial impact, connect it to the three core levers of Customer Lifetime Value (CLV). A strong brand lowers customer acquisition costs, increases retention, and supports higher margins through pricing power. Since aggregate CLV is tied to firm valuation, this makes brand's contribution tangible to a CFO.
To give the board tangible visibility into marketing, MasterCard's CMO sets up demo kiosks outside board meetings. During breaks, board members can interact with new campaigns, watch videos, and speak with the marketing team. This experiential approach builds confidence and understanding far more effectively than a slide deck alone.
Georgia Pacific built trust for marketing investments by bringing analytics and market mix modeling (MMM) in-house. This allowed them to not only highlight wins but also to act with credibility by quickly identifying and stopping underperforming tactics, demonstrating fiscal responsibility to leadership.
Despite marketers' proximity to the customer, they are critically underrepresented in the boardroom. Data shows only 3.5% of board members have a marketing background, indicating a significant gap in corporate governance and a major opportunity for marketers to increase their strategic influence.
Repositioning Marketing Mix Modeling (MMM) from a purely financial ROI calculation to a measure of consumer response and brand health can secure broader organizational buy-in, especially from brand-focused teams.
Position marketing as the engine for future quarters' growth, while sales focuses on closing current-quarter deals. This reframes marketing's long-term investments (like brand building) as essential for sustainable revenue, justifying budgets that don't show immediate, direct ROI to a CFO.
To ensure brand is a shared responsibility, Ally includes brand health KPIs on the scorecards of the CEO, CFO, and other business leaders. This elevates brand from a marketing concern to a core business objective, fostering cross-functional alignment and accountability.
