The "Got Milk?" campaign illustrates how to build a powerful brand for an undifferentiated commodity. By focusing on the emotional, everyday experiences associated with the product, it created cultural relevance and affective importance, effectively raising the profile of the entire milk category rather than a single company.
MasterCard's CMO advises embedding a finance professional on the marketing team who can present ROI data to leadership. Because the message comes from a non-marketer, it carries more weight and credibility with the CFO and board. This tactic acknowledges that who delivers the message is as important as the message itself.
When challenged by an activist investor, Unilever demonstrated that its purpose-driven brands, like Dove and Hellmann's, outperformed others in its portfolio. They used hard KPIs such as pricing power, profitability, and pace of growth to prove that a strong purpose directly contributes to superior financial ROI.
Leaders often view brand metrics as 'fuzzy' for two key reasons: marketers suffer from 'learned helplessness' due to a constant churn of new measurement tools, and they often measure brand performance in an absolute vacuum, failing to provide the competitive, longitudinal insights that boardrooms actually need for decision-making.
MasterCard's purpose-driven marketing is designed to be self-funding. During its 'Stand Up to Cancer' campaign, the company's donation incentivizes card usage. This drives a permanent market share gain that generates enough incremental revenue to cover the charitable donation, proving purpose and profit are not mutually exclusive.
To prove brand's financial impact, connect it to the three core levers of Customer Lifetime Value (CLV). A strong brand lowers customer acquisition costs, increases retention, and supports higher margins through pricing power. Since aggregate CLV is tied to firm valuation, this makes brand's contribution tangible to a CFO.
To give the board tangible visibility into marketing, MasterCard's CMO sets up demo kiosks outside board meetings. During breaks, board members can interact with new campaigns, watch videos, and speak with the marketing team. This experiential approach builds confidence and understanding far more effectively than a slide deck alone.
To convince a skeptical CFO who dismissed brand spend, MasterCard's CMO Raja Rajamannar pointed to her expensive Cartier watch. He explained that the significant price premium she paid over a functional, cheaper watch was the tangible, financial definition of brand value. This personal, disarming example immediately reframed the conversation.