Canva positions its data science team as a partner that empowers marketers with information, rather than a gatekeeper that stifles creativity. This allows the marketing team to remain focused on their core function and take big, creative swings that can't be fully measured upfront.

The ultimate PLG companies are consumer brands like shampoo, which sell on brand affinity, not commoditized features. As software becomes more commoditized, B2B companies must similarly build a strong brand theme that inspires users to associate with them, creating a more durable moat than features alone.

Rather than creating disparate events, Canva designs its annual "Canva Create" conference as a central brand moment with tailored tracks for different audiences like enterprise customers, educators, and creators. This "center of gravity" approach allows them to make the investment work harder and deliver a cohesive brand experience at scale.

Instead of justifying brand building as a defense against AI-driven commoditization, frame it as an offensive move that builds long-term value. A strong brand shortens sales cycles and increases customer lifetime value, directly impacting revenue and making it a proactive investment that resonates with CEOs and CFOs.

Large enterprises don't buy point solutions; they invest in a long-term platform vision. To succeed, build an extensible platform from day one, but lead with a specific, high-value use case as the entry point. This foundational architecture cannot be retrofitted later.

Traditional brand guidelines in static PDFs fail to scale with AI. A "brand system of record" acts as a dynamic, living brain, capturing tone, style, and visuals that AI can use in real-time to ensure all generated content is consistent and on-brand.

Canva's marketing org avoids a rigid B2B/B2C split, recognizing users don't distinguish between these contexts. They structure teams by business unit (B2B, B2C, International) and support them with channel centers of excellence, promoting collaboration and a unified brand experience.

Widespread access to user-friendly design tools like Canva creates a false sense of design competency among employees. This 'democratization' often leads to brand inconsistencies and off-strategy creative, as staff without design or strategic training make arbitrary changes. The solution is to define clear roles and swim lanes.

For a well-known brand like Canva, a major campaign's goal isn't just awareness. The "Love Your Work" campaign was designed to solve a "shallow knowledge" problem by educating its massive user base on its powerful workplace applications, shifting perception from a simple design tool to an essential business platform.