Marketing decisions should be driven by testing and data, not by the subjective opinions of internal stakeholders. The phrase "I wouldn't click on that" is a red flag for a poor marketing environment that lacks a culture of experimentation because you are not your audience.
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Before launching a major campaign, build a small, informal panel of prospects and customers you can text for quick feedback. This simple, low-cost method provides direct market validation, reduces the risk of failure, and strengthens the business case for new ideas internally.
A planned 10-part series was immediately cancelled after the first two posts severely underperformed. This demonstrates the discipline to act decisively on early performance data and avoid the sunk cost fallacy, saving weeks of wasted effort on a campaign the audience has already rejected.
The 'Mad Men' era of relying on a creative director's gut feel is obsolete. Many leaders still wrongly judge marketing creative based on their personal taste ('I don't like that picture'). The correct modern approach is to deploy content and use the resulting performance data to make informed decisions.
Don't wait for large corporate campaigns to get audience feedback. Marketers should be "religiously" creating content on their personal social channels to micro-test messaging, language, and program ideas. This provides a direct, rapid feedback loop on what the audience actually cares about, enabling content-led innovation.
Foster a culture of experimentation by reframing failure. A test where the hypothesis is disproven is just as valuable as a 'win' because it provides crucial user insights. The program's success should be measured by the quantity of quality tests run, not the percentage of successful hypotheses.
Don't be deterred by criticism from industry peers. Zaria Parvez of Duolingo views it as a positive indicator. If marketers dislike your work but consumers love it, you're successfully breaking through the marketing echo chamber and connecting with your actual audience.
Coming from product, Wiz's CMO sees marketing as liberatingly low-risk. A bad product feature creates permanent technical debt and maintenance costs. In contrast, a failed marketing campaign can be stopped instantly with no lasting negative impact, which encourages creative and unconventional experiments.
Tushy develops viral brand campaigns by filtering ideas through a critical lens: 'Would people outside this room actually care and talk about this?' They embrace a performance mindset, taking many 'shots on goal' to find ideas with true cultural resonance, even tracking metrics like 'post shares' in ad accounts.
Marketers and leaders often let their personal dislike for certain platforms (e.g., TikTok, pop-ups) prevent them from making smart business decisions. The only thing that matters is where your buyers are spending their time. Meet them there, regardless of your own preferences.
The best use of pre-testing creative concepts isn't as a negative filter to eliminate poor ideas early. Instead, it should be framed as a positive process to identify the most promising concepts, which can then be developed further, taking good ideas and making them great.
