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The Samsung PR team was alerted to the escaped buffalo crisis not through internal channels or news reports, but by a direct call from a journalist they had a personal relationship with. This demonstrates that cultivating strong, informal media contacts provides an invaluable early warning system, allowing teams to react before a story breaks publicly.
A prior, casual social relationship with Avation's chairman meant the activist's arrival wasn't a 'cold call.' This established rapport allowed for immediate, constructive dialogue, bypassing the initial hostility common in activist situations and accelerating strategic alignment from the outset.
Auntie Anne's founder Anne Beiler intentionally shared a damaging personal story on national TV. This preemptive move neutralized the information's power, ensuring future journalists couldn't use it as a "salacious" exposé. This strategy of "taking the air out of the balloon" protects long-term brand reputation by controlling the narrative from the start.
Samsung's global team ran an ad shoot in Australia without notifying the local office. When buffaloes escaped from the set, the local PR team was caught completely off-guard by a major crisis in their own market. This underscores the necessity of keeping local teams informed of any in-market activity to prevent operational chaos.
Marketing campaigns, even if planned months in advance, can fail due to unforeseen world events. Integrating PR teams, who constantly monitor public sentiment and the news cycle, into the final approval process can prevent tone-deaf launches like Zara's ill-timed campaign.
Media outlets maintain a list of reliable, articulate guests. By delivering a compelling and well-prepared interview, you can become a go-to source for that outlet, securing numerous future media opportunities from a single successful appearance.
A critical date error on a time-sensitive ad campaign was salvaged not by a contract clause, but by a strong relationship with the media owner. They fixed the mistake and even added value, proving that professional rapport can be a powerful, informal insurance policy against human error.
The bizarre incident of escaped buffaloes could have been a serious scandal for Samsung. However, because no one was harmed, Australia's "larrikin" (mischievous) media culture framed it as a humorous, "memeable" story. This shows how local cultural context can significantly diffuse a potential crisis, turning it into a lighthearted anecdote.
Semafor intentionally involves its top journalists in building events from the very beginning. This gives the newsroom a sense of ownership and ensures the events are editorially driven and newsworthy. This model prevents the common media pitfall where events feel like a separate commercial obligation foisted upon journalists.
While mainstream media covers the high-level controversy of a failed campaign, specialized trade publications dissect the granular, tactical mistakes. For practitioners, this peer review is often more damaging and insightful, as it judges the professional execution and ethical choices made behind the scenes.
Effective social media teams can spot "the hordes forming at the social gate" and neutralize a controversy before it explodes. By having a pre-planned response and acting quickly, a brand can de-escalate a situation, making potentially major crises completely invisible to the public and press.