CMO Kory Marchisotto outlines a five-step formula for creating breakthrough work: 1. Tune in to your customer. 2. Dream big (head in the stars). 3. Execute pragmatically (feet on the ground). 4. Move fast at the speed of culture. 5. Have fun, because it shows in the work.

Elf Beauty CEO Tarang Amin practices a "zero distance" policy by engaging directly with customers on TikTok Live. After being "terrorized" by user requests for a new product, he overruled an 18-month timeline and launched it in just six months, showing how direct community feedback can radically accelerate a product pipeline.

To accelerate innovation, e.l.f. Beauty's CEO holds product review meetings open to any employee. This radical transparency ensures the company moves at 'e.l.f. speed' and leverages insights from team members who represent their core community. It prioritizes collective intelligence and agility over traditional corporate secrecy.

When TikTok users started emptying Halo Glow bottles to make custom lip glosses, e.l.f.'s leadership immediately joined a TikTok Live to participate. Within one week, they launched a "do-it-yourself" kit with an empty bottle, rapidly institutionalizing the organic trend.

Instead of paying for traditional focus groups, early-stage founders can post product ideas, like packaging designs, on social media. This provides an instantaneous and free feedback loop directly from potential customers, enabling rapid, data-informed iteration before committing to costly production.

CEO Tarang Amin joins TikTok Live sessions where customers directly demand new products. This real-time feedback validates demand instantly and creates urgency, allowing e.l.f. to slash development timelines. For one product, they cut the cycle from a planned 18 months to just six in direct response to community pressure.

Elf's CEO joins TikTok Live sessions where he is directly lobbied by the community for new products. He uses this "zero distance" feedback to bypass traditional R&D, personally pushing his innovation team to fast-track product development from 18 months down to six.

Rainbird live-streamed customer focus groups back to its engineering team. This allowed engineers to hear feedback directly, eliminating skepticism and creating immediate alignment on necessary design changes without requiring them to travel.

Elf's CEO hosts product review meetings every two weeks that are open to all employees, regardless of role. He actively monitors the meeting's chat for feedback, believing the best ideas can come from anyone, like an inventory planner with a contrarian view on a new product.