Elf's CEO hosts product review meetings every two weeks that are open to all employees, regardless of role. He actively monitors the meeting's chat for feedback, believing the best ideas can come from anyone, like an inventory planner with a contrarian view on a new product.
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To foster innovation, Kanji's marketing team holds a "Shark Tank Day." Team members pitch creative ideas to a panel of "sharks" representing their buyer persona. This gamified process surfaces proactive strategies (like an AI-powered "roast your tech stack" tool) and secures cross-functional buy-in.
Elf Beauty CEO Tarang Amin practices a "zero distance" policy by engaging directly with customers on TikTok Live. After being "terrorized" by user requests for a new product, he overruled an 18-month timeline and launched it in just six months, showing how direct community feedback can radically accelerate a product pipeline.
PhonePe practices radical transparency by sharing its board decks, complete with financial data like P&L and burn rates, across the entire company. Unrestricted, cross-departmental data access fosters high engagement, ownership, and unexpected innovation.
At Crisp.ai, the core value is that the best argument always wins, regardless of who it comes from—a new junior employee or the company founder. This approach flattens hierarchy and ensures that the best ideas, which often originate from those closest to the product and customers (engineers, PMs), are prioritized.
Siphoning off cutting-edge work to a separate 'labs' group demotivates core teams and disconnects innovation from those who own the customer. Instead, foster 'innovating teams' by making innovation the responsibility of the core product teams themselves.
To encourage participation from everyone, leaders should focus on the 'why' behind an idea (intention) and ask curious questions rather than judging the final output. This levels the playing field by rewarding effort and thoughtfulness over innate talent, making it safe for people to share imperfect ideas.
Elf's CEO joins TikTok Live sessions where he is directly lobbied by the community for new products. He uses this "zero distance" feedback to bypass traditional R&D, personally pushing his innovation team to fast-track product development from 18 months down to six.
Peak Design treats Reddit as a key community hub for two-way conversation, not a broadcast channel. Instead of relying on a single brand moderator, all employees—from engineers to the head of marketing—are encouraged to jump into discussions. This fosters a more authentic and trusted relationship with their most engaged customers.
To stay current, the marketing team dedicates two hours on 30 Tuesdays a year to a learning forum. Each director owns a theme for the year (e.g., AI, competitive intelligence) and is responsible for programming several sessions, ensuring a constant influx of external ideas and internal cross-pollination.
Instead of a top-down agenda, Brad Jacobs has his leadership team collaboratively create it for key meetings. Attendees submit and rank questions based on pre-read materials. Only the highest-rated topics make the final agenda. This bottom-up approach ensures the meeting focuses on what the team collectively deems most critical.
