Business owners are overwhelmed by AI terminology. A consultant can create a personalized GPT ecosystem using their unique preferences, goals, and workflows. This service turns an executive's operational knowledge into valuable intellectual property, packaged as custom system prompts and GPTs they can use daily.

For professionals new to AI, the fastest way to get a tangible productivity boost is to use a paid plan like OpenAI's ($20) and create Custom GPTs. This low-barrier tool is exceptionally effective for automating repetitive tasks involving reading, summarizing, or transforming text.

Customers are hesitant to trust a black-box AI with critical operations. The winning business model is to sell a complete outcome or service, using AI internally for a massive efficiency advantage while keeping humans in the loop for quality and trust.

For companies given a broad "AI mandate," the most tactical and immediate starting point is to create a private, internalized version of a large language model like ChatGPT. This provides a quick win by enabling employees to leverage generative AI for productivity without exposing sensitive intellectual property or code to public models.

Generic AI tools provide generic results. To make an AI agent truly useful, actively customize it by feeding it your personal information, customer data, and writing style. This training transforms it from a simple tool into a powerful, personalized assistant that understands your specific context and needs.

For companies wondering where to start with AI, target the most labor-intensive, process-driven functions. Customer support is an ideal starting point, as AI can handle repetitive tasks, leading to lower costs, faster response times, and an improved customer experience while freeing up human agents for more complex issues.

Visual AI tools like Agent Builder empower non-technical teams (e.g., support, sales) to build, modify, and instantly publish agent workflows. This removes the dependency on engineering for deployment, allowing business teams to iterate on AI logic and customer-facing interactions much faster.

By implementing an AI agent trained on its knowledge base, Castos (a SaaS with 4,000 customers) reduced support tickets by 50%. The system provides instant answers while a crucial "escape hatch" button allows customers to easily reach a human, preventing frustration.

When developing AI capabilities, focus on creating agents that each perform one task exceptionally well, like call analysis or objection identification. These specialized agents can then be connected in a platform like Microsoft's Copilot Studio to create powerful, automated workflows.