Early-stage founders, especially those who are analytically minded, must resist the comfort of spreadsheets and data. The most crucial activity is direct engagement and selling, even if it feels uncomfortable. No amount of analysis can replace the impact of the founder personally championing the product.
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Contrary to conventional wisdom about delegation, the best management style for a small business founder is to be "all over fucking everything all the time." This means maintaining granular involvement in every aspect of the company—from client happiness to legal spending—to relentlessly drive daily improvements and maintain operational control.
Ken Griffin stresses that selling is the most fundamental, yet often overlooked, entrepreneurial skill. It extends beyond customers to constantly selling your vision to candidates, vendors, and partners. He learned this from a mentor's simple plaque: "if we're all going to eat, someone has to sell."
At the $1-10M ARR stage, avoid junior reps or VPs from large companies. The ideal first hire can "cosplay a founder"—they sell the vision, craft creative deals, and build trust without a playbook. Consider former founders or deep product experts, even with no formal sales experience.
The "build it and they will come" mindset is a trap. Founders should treat marketing and brand-building not as a later-stage activity to be "turned on," but as a core muscle to be developed in parallel with the product from day one.
A founder credited his accelerator's grueling schedule—pitching to 20 investors weekly with harsh feedback—as a transformative experience. This intense repetition wasn't just for fundraising; it was a powerful training ground that polished his core sales and communication skills for all future business dealings.
Many viable products fail not because they are bad, but because the introverted creator cannot sell or network. The solution isn't to change their personality but to find a co-founder who excels at sales, fundraising, and client relations, creating an essential alchemy of talent.
Unlike corporate roles where activity can be mistaken for success, sales provides direct, visceral feedback. This "winning" mentality, born from the pain of losing a customer, keeps product leaders grounded in the ultimate goal: winning the customer, not just executing processes.
Bianca Gates argues against hiding your idea. Success comes from execution, which is impossible in isolation. By "begging" friends and early supporters for help, you build an invested community that becomes part of the product's iteration and success from day one.
