To persuade a mission-driven organization to embrace radical change, leaders must first clearly articulate what will remain constant. By anchoring the transformation to the enduring mission of "original, independent, reported journalism," it gives employees the emotional buy-in to join the journey.

To get buy-in for NYT's transformation, A.G. Sulzberger was advised that logic gets you 90% of the way; the final 10% requires addressing emotional blockers. He systematically met with all 1,300 newsroom employees to hear and answer their specific fears, not just present data.

Reed Hastings’ initial management philosophy was to implement processes to prevent errors, like a factory. This backfired by systematically repelling the creative, rule-breaking individuals essential for innovation in the fast-moving tech industry.

A.G. Sulzberger advises against the "misguided parental instinct" to shield employees from bad news. Instead, leaders should share the most "crushing statistics" about performance. This creates a shared sense of urgency and empowers employees to contribute ideas to a well-understood problem.

The CEO of AT&T, a 40-year veteran, argues that an insider who understands the company's DNA can be more effective at evolving its culture than an external disruptor. This challenges the common belief that transformational change requires bringing in a complete outsider.

The New York Times competes for talent not on salary, but on the promise of doing the "most impactful work of your career." It provides an unmatched ecosystem of editors, lawyers, and security that enables ambitious, risky journalism that individual creators on Substack cannot undertake alone.

To earn respect as a family successor, A.G. Sulzberger intentionally adopted a low-status approach. He accepted thankless assignments, respected the hierarchy, and constantly solicited candid feedback, proving his commitment was to the work, not his title. This built trust organically.

When you're hired into a leadership role, it's because the company needs something fixed. Conduct a "listening tour" specifically to understand the underlying issues. This reveals your true mandate, which is often a need for more innovation and faster speed to market.

Chef Alison Roman suggests The New York Times had a "don't get too famous" culture, feeling threatened when a creator's personal brand grew too large. This highlights the conflict legacy media faces in cultivating talent they need but cannot fully control.