Unlike traditional software that optimizes for time-in-app, the most successful AI products will be measured by their ability to save users time. The new benchmark for value will be how much cognitive load or manual work is automated "behind the scenes," fundamentally changing the definition of a successful product.

Even with comparable model quality, user experience details create significant product stickiness for LLMs. Google's Gemini feels much slower than ChatGPT, and ChatGPT's mobile app includes satisfying haptic feedback. This superior, faster-feeling UX is a key differentiator that causes users to churn back from competitors.

Simply offering the latest model is no longer a competitive advantage. True value is created in the system built around the model—the system prompts, tools, and overall scaffolding. This 'harness' is what optimizes a model's performance for specific tasks and delivers a superior user experience.

As foundational AI models become more accessible, the key to winning the market is shifting from having the most advanced model to creating the best user experience. This "age of productization" means skilled product managers who can effectively package AI capabilities are becoming as crucial as the researchers themselves.

Despite access to state-of-the-art models, most ChatGPT users defaulted to older versions. The cognitive load of using a "model picker" and uncertainty about speed/quality trade-offs were bigger barriers than price. Automating this choice is key to driving mass adoption of advanced AI reasoning.

The ultimate winner in the AI race may not be the most advanced model, but the most seamless, low-friction user interface. Since most queries are simple, the battle is shifting to hardware that is 'closest to the person's face,' like glasses or ambient devices, where distribution is king.

In the fast-evolving AI space, traditional moats are less relevant. The new defensibility comes from momentum—a combination of rapid product shipment velocity and effective distribution. Teams that can build and distribute faster than competitors will win, as the underlying technology layer is constantly shifting.

As foundational AI models become commoditized, the key differentiator is shifting from marginal improvements in model capability to superior user experience and productization. Companies that focus on polish, ease of use, and thoughtful integration will win, making product managers the new heroes of the AI race.

The business race isn't about humans versus AI, but about your company versus competitors who integrate AI more quickly and effectively. The sustainable competitive advantage comes from shrinking the cycle time from a new AI breakthrough to its implementation within your business processes and culture.