Instead of one monolithic agent, build a multi-agent system. Start with a simple classifier agent to determine user intent (e.g., sales vs. support). Then, route the request to a different, specialized agent trained for that specific task. This architecture improves accuracy, efficiency, and simplifies development.

Don't think of AI as replacing roles. Instead, envision a new organizational structure where every human employee manages a team of their own specialized AI agents. This model enhances individual capabilities without eliminating the human team, making everyone more effective.

As AI evolves from single-task tools to autonomous agents, the human role transforms. Instead of simply using AI, professionals will need to manage and oversee multiple AI agents, ensuring their actions are safe, ethical, and aligned with business goals, acting as a critical control layer.

True Agentic AI isn't a single, all-powerful bot. It's an orchestrated system of multiple, specialized agents, each performing a single task (e.g., qualifying, booking, analyzing). This 'division of labor,' mirroring software engineering principles, creates a more robust, scalable, and manageable automation pipeline.

Building a single, all-purpose AI is like hiring one person for every company role. To maximize accuracy and creativity, build multiple custom GPTs, each trained for a specific function like copywriting or operations, and have them collaborate.

Don't view AI tools as just software; treat them like junior team members. Apply management principles: 'hire' the right model for the job (People), define how it should work through structured prompts (Process), and give it a clear, narrow goal (Purpose). This mental model maximizes their effectiveness.

Separating AI agents into distinct roles (e.g., a technical expert and a customer-facing communicator) mirrors real-world team specializations. This allows for tailored configurations, like different 'temperature' settings for creativity versus accuracy, improving overall performance and preventing role confusion.

Instead of relying on a single, all-purpose coding agent, the most effective workflow involves using different agents for their specific strengths. For example, using the 'Friday' agent for UI tasks, 'Charlie' for code reviews, and 'Claude Code' for research and backend logic.

Define different agents (e.g., Designer, Engineer, Executive) with unique instructions and perspectives, then task them with reviewing a document in parallel. This generates diverse, structured feedback that mimics a real-world team review, surfacing potential issues from multiple viewpoints simultaneously.