Unlike social media, where algorithms and platform changes control your reach, an email list is a durable asset you own. This provides stability and a direct line of communication, insulating your business from platform volatility and ensuring you can always reach your audience.

The most powerful form of community isn't a walled-off Slack group. It's about becoming the 'host of the party' for a specific audience's shared interests. Companies like HubSpot built a community around 'inbound marketing' by owning the conversation, long before they had private user groups.

James Watt differentiates between an audience (passive followers) and a community (active participants with shared mission and two-way communication). True community engagement, where customers feel ownership, is the key to winning, not just accumulating followers.

Brands that have survived for 50-100 years are likely to survive another 50 (the 'Lindy Effect'). Their audiences feel a sense of ownership, making them incredibly loyal and forgiving. This creates a durable, defensible asset that is hard to kill, even with mistakes.

Don't limit your definition of "community" to a Facebook group or Substack. Treat everyone who interacts with your content—on email, social media, or in person—as part of the community. This "community-first" mindset shifts communication to be more personal across all channels.

The founder defines community as a long-term commitment. For Comms Hero, this meant daily social media engagement for eight straight years and sending handwritten cards for personal milestones, regardless of whether the recipient was a customer, proving a genuine investment in people over transactions.

An audience is built on a one-to-many, top-down model where a creator provides value. A community is a bottoms-up system where members interact and provide value to each other, independent of the creator. This "top-down vs. bottoms-up" distinction is crucial for creators deciding their next strategic move.

Unlike social media platforms which function as 'rented space,' an email list is a direct, ownable line of communication with your audience. It's a core business asset that provides stability and control, immune to algorithm changes or platform shutdowns, making it more valuable than any social following.

Instead of treating social media as a long-term home, use it as a strategic tool to get your audience onto platforms you own, like an email list. The primary goal is to capture attention and immediately guide followers into your ecosystem, building a more resilient business off-platform.