Ty Haney, founder of Outdoor Voices, reveals a key community-building step: relinquish brand control. By empowering super fans to host local events, the brand turns them into 'co-owners' of the experience. This generates more authentic engagement and word-of-mouth than centrally-managed marketing ever could.

Contrary to popular belief, launching a private community (like a Slack or Circle group) is often a mistake. Without dedicated management and clear value, they quickly devolve into spam and noise, ultimately failing. It's a high-effort initiative that is not suitable for most businesses.

The global "Copywriters Unite" community grew successfully by rejecting formal structures. Simple, recurring pub meetups with no tickets, speakers, or agenda create a low-pressure environment where authentic connections form easily around a shared professional identity.

Transform your customer base into a community by hosting exclusive meetups. This strategy builds a "culture machine" where customers feel like family, fostering loyalty and generating organic referrals without a hard sales pitch.

A community is not a collection of followers. In a true community, every member both contributes and receives value. This contrasts with an audience model, where a central figure broadcasts to a passive group, fostering a one-way relationship based on capturing attention.