Shutterstock's data shows a clear distinction between the emotions that build trust versus those that generate buzz. Campaigns aiming for credibility should evoke pride and belonging, tapping into fundamental human needs. Conversely, content designed for virality often succeeds by triggering anger.
Related Insights
Contrary to the classic marketing "rule of seven," recent research shows that focusing on two to three high-impact, emotionally resonant messages is more effective than mass repetition. In a noisy environment, concentrated, potent creative breaks through where sheer volume fails.
Virality can be engineered by combining three key ingredients: something controversial, something funny, and something taken out of its usual context. According to Eric Zhu, blending these elements makes for a powerful and shareable story, as exemplified by the concept of sperm racing.
Data analysis of 105,000 headlines reveals a direct financial incentive for negativity in media. Each negative word added to an average-length headline increases its click-through rate by more than two percentage points, creating an economic model that systematically rewards outrage.
Powerful stories bypass logic to connect on an emotional level. The goal is to make the audience feel a sense of shared experience, or "me too." According to guest Alexandra Galvitz, this deepens relatability, which is the foundation of trust and connection.
A study showed a purely emotional bank ad drove higher scores on rational attributes like "good customer service" than an ad that explicitly stated those facts. Making consumers feel good about a brand leads them to assume the rational proof points are also true.
Oxford naming "rage bait" its word of the year signifies that intentionally provoking anger for online engagement is no longer a fringe tactic but a recognized, mainstream strategy. This reflects a maturation of the attention economy, where emotional manipulation has become a codified tool for content creators and digital marketers.
Unlike prior generations that valued source authority (e.g., a trusted publication), Gen Z's trust in information is primarily driven by their immediate emotional reaction. Content that validates how they feel in the moment is more likely to be trusted, regardless of its factual accuracy or the credibility of who is delivering it.
A data analysis of emotions in advertising revealed that ads evoking schadenfreude (pleasure at others' misfortune) are the most effective at driving action. Conversely, ads depicting someone being pleased for others are the least effective.
As audiences push back against AI-generated and overly polished stock imagery, featuring real people in authentic situations will be critical for engagement. Showcasing your team, customers, or volunteers in natural settings—not on a green screen—builds trust and connection, making genuine humanity the key to cutting through the noise.
Human decision-making is not rational. The brain processes emotional cues, like images, thousands of times faster and finds them vastly more persuasive than logical arguments. Effective brand appeal must lead with emotion, as consumers feel first and then use reason to justify their initial impulse.
