To prevent autonomous agents from operating in silos with 'pure amnesia,' create a central markdown file that every agent must read before starting a task and append to upon completion. This 'learnings.md' file acts as a shared, persistent brain, allowing agents to form a network that accumulates and shares knowledge across the entire organization over time.

The overhead of maintaining personal AI agents is too high for most employees. The successful model, seen at Shopify and Ramp, is a centralized, company-wide "super-agent" managed by a dedicated team, ensuring it remains reliable and useful for everyone.

Every initially gave each employee a personal AI agent but found this created a massive maintenance burden and knowledge silos. They shifted to shared agents focused on team functions (e.g., analytics). This centralizes maintenance, improves continuity when employees leave, and scales benefits across the entire team.

The foundation of an AI-native company is a "brain"—a central context layer where all company information (SOPs, meeting notes, emails) is captured, curated, and structured. This makes the company's knowledge "readable" to AI agents, giving them the perfect vision to execute tasks.

Early AI adoption by PMs is often a 'single-player' activity. The next step is a 'multiplayer' experience where the entire team operates from a shared AI knowledge base, which breaks down silos by automatically signaling dependencies and overlapping work.

Deploying AI agents in isolated business functions is a missed opportunity. True enterprise value is unlocked when agents share context (e.g., between sales and maintenance), enabling optimization across the entire organization, not just within a silo.

The next frontier for AI isn't just personal assistants but "teammates" that understand an entire team's dynamics, projects, and shared data. This shifts the focus from single-user interactions to collaborative intelligence by building a knowledge graph connecting people and their work.

The greatest leverage from AI comes not from accelerating individual tasks, but from improving information flow between teams. Use AI to create a "common brain"—a central repository of project knowledge and goals—to ensure alignment and drive efficiency at critical handoff points.

Today, most AI use is siloed, with individuals prompting alone. The real value is unlocked when AI becomes a team sport, with specialists building systems that are shared, iterated upon, and used collaboratively across the entire organization.