During its insights transformation, PepsiCo learned that implementing new technology was a minor hurdle compared to changing employee behavior. The real challenge was shifting the team's mindset from simply 'doing research' to strategically 'maximizing the benefit' of the data.
Despite proven cost efficiencies from deploying fine-tuned AI models, companies report the primary barrier to adoption is human, not technical. The core challenge is overcoming employee inertia and successfully integrating new tools into existing workflows—a classic change management problem.
A common mistake leaders make is buying powerful AI tools and forcing them into outdated processes, leading to failed pilots and wasted money. True transformation requires reimagining how people think, collaborate, and work *before* inserting revolutionary technology, not after.
The conventional wisdom that enterprises are blocked by a lack of clean, accessible data is wrong. The true bottleneck is people and change management. Scrappy teams can derive significant value from existing, imperfect internal and public data; the real challenge is organizational inertia and process redesign.
Instead of using research as an expensive, end-stage 'go/no-go' test, PepsiCo made it a cheap, fast, and low-threshold tool for continuous learning. This shifted insights from a final gatekeeper to an integrated partner available at any point in the creative and innovation journey.
The biggest resistance to adopting AI coding tools in large companies isn't security or technical limitations, but the challenge of teaching teams new workflows. Success requires not just providing the tool, but actively training people to change their daily habits to leverage it effectively.
A dominant AI analytics company hasn't emerged because of user behavior, not technology. Analytics professionals have deeply ingrained workflows. Overcoming this inertia is a far greater adoption challenge than for simpler tasks like copy editing, slowing the entire category's disruption.
Implementing AI is becoming less of a technical challenge and more of a human one. The key difficulties are in managing change, helping people adapt to new workflows, and overcoming resistance, making skills like design thinking and lean startup crucial for success.
Technology only adds value if it overcomes a constraint. However, organizations build rules and processes (e.g., annual budgeting) to cope with past limitations (e.g., slow data collection). Implementing powerful new tech like AI will fail to deliver ROI if these legacy rules aren't also changed.
Leaders often misjudge their teams' enthusiasm for AI. The reality is that skepticism and resistance are more common than excitement. This requires framing AI adoption as a human-centric change management challenge, focusing on winning over doubters rather than simply deploying new technology.
McKinsey finds over half the challenge in leveraging AI is organizational, not technical. To see enterprise-level value, companies must flatten hierarchies, break down departmental silos, and redesign workflows, a process that is proving harder and longer than leaders expect.