To ensure growth and opportunity, tire mogul Les Schwab mandated that store managers appoint an assistant and give them 10% of the profits. To enforce this, he decreased the profit share for any manager who failed to develop and promote their top employees.
Companies mistakenly bundle management with authority, forcing top performers onto a management track to gain influence. Separate them. Define management's role as coordination and context-sharing, allowing senior individual contributors to drive decisions without managing people.
Drawing on Charlie Munger's wisdom, investment management problems often stem from misaligned incentives. Instead of trying to change people's actions directly, leaders should redesign the incentive structure. Rational individuals will naturally align their behavior with well-constructed incentives that drive desired client outcomes.
Instead of crushing competent rivals, Rockefeller transformed them into collaborators. He offered them willing partnerships, significant autonomy to run their divisions, and a voice in overall company policy. This created a "company of founders," aligning interests and ensuring that top talent would join him rather than fight him.
At Vanguard, strong job performance alone is insufficient for career longevity. The company's culture, shaped by leaders like Jack Brennan, mandates that managers must also excel at developing and leading their people, making management skill a core requirement for success.
While bonuses tied to revenue incentivize employees to perform specific tasks, they are purely transactional. Granting stock options makes team members think holistically about the entire business's long-term health, from strategic opportunities to small cost savings, creating true psychological ownership.
A business transitions from a founder-dependent "practice" to a scalable "enterprise" only when the founder shares wealth and recognition. Failing to provide equity and public credit prevents attracting and retaining the talent needed for growth, as top performers will leave to become owners themselves.
By communicating that only five customers per flight made the difference between profit and loss, Southwest's management made the abstract concept of profitability tangible for its 15,000+ employees. This showed every employee that their interactions directly impacted the bottom line.
Structuring compensation around a single, firm-wide P&L, rather than individual deal performance, eliminates internal competition. It forces a culture of true collaboration, as everyone's success is tied together. The system is maintained as a meritocracy by removing underperformers from the 'boat.'
Schwab recognized that newer tire stores were unfairly burdened by higher rent-to-sales ratios. He implemented a system where every store, new or old, paid the same percentage of their sales as rent. This effectively subsidized new locations in their crucial early years, fostering sustainable growth.
Top performers' primary need is opportunities for growth, not necessarily promotion. Delegating significant responsibilities forces them to develop new skills and fosters a sense of ownership, which is more valuable than simply clearing your own plate.