Selling in a market with low product differentiation forces reps to master the sales process itself, not just features. They learn to create value and urgency from scratch, making them highly effective in any sales environment, including complex tech sales.
For effective coaching, a manager should spend a half-day with a rep on three appointments. Afterwards, provide structured feedback: three specific wins to reinforce good behavior and three actionable opportunities for improvement. This tactical routine drives targeted and immediate skill development.
A deal in the CRM is merely "pipeline qualified." To be "forecast qualified," it must meet stricter criteria, like multi-stakeholder buy-in from the economic buyer. Leaders must enforce this distinction to stop reps from confusing pipeline activity with committed deals, leading to disastrous forecast misses.
Companies often hire trainers for symptoms (e.g., low pipeline) without knowing the true cause (e.g., poor management). This approach wastes resources by solving the wrong problem, and without reinforcement, reps revert to old habits within 90 days, rendering the training useless.
Instead of one-off workshops, this systematic approach first diagnoses root causes with data and interviews. It then implements targeted 6-8 week "sprints" to fix those issues, followed by installing long-term systems to ensure sustained growth and operational excellence.
To get the biggest lift quickly, focus on improving sales management systems rather than training individual reps. It's easier and more scalable to coach 8-12 managers on effective practices, as their improvement will create a cascading positive effect on the entire 100-person sales team.
Analysis of over 100 sales organizations reveals the most common failures are fundamental gaps, not advanced technique issues. The top three culprits are low-quality discovery calls, promoted reps who lack management systems, and an ill-defined sales process with unclear stage definitions.
Traditional CRM stages reflect seller activities (e.g., demoed, proposal sent). The ADVANCED framework (Acknowledge problem, Documented issue, Validated by team, etc.) tracks the buyer's journey and commitment level. This provides a more accurate assessment of a deal's true progress and likelihood to close.