To overcome employee time constraints, Pendo implemented both scheduled, interactive workshops to create dedicated learning time and a Slack channel for asynchronous, "many-to-many" sharing. This dual approach ensures both focused learning and continuous, organic knowledge exchange across the organization.
To effectively apply AI, product managers and designers must develop technical literacy, similar to how an architect understands plumbing. This knowledge of underlying principles, like how LLMs work or what an agent is, is crucial for conceiving innovative and practical solutions beyond superficial applications.
Years of focusing on MVPs has weakened the ability of product teams to imagine magical, delightful features. AI prototyping tools make ambitious ideas easier to build, helping teams reignite their creative muscles and aim for awesome products, not just viable ones.
Employees often use personal AI accounts ("secret AI") because they're unsure of company policy. The most effective way to combat this is a central document detailing approved tools, data policies, and access instructions. This "golden path" removes ambiguity and empowers safe, rapid experimentation.
To get teams comfortable with AI, start with playful, interactive exercises that have no business goal, like styling an app to look like MySpace. This low-stakes experimentation makes the technology less intimidating, fosters creative thinking, and helps participants discover novel applications they can later bring to their actual work.
Successful AI adoption is a cultural shift, not just a technical one. Instead of only tracking usage metrics, use sentiment surveys to measure employee familiarity with AI, feelings about its impact, and awareness of usage policies. This reveals crucial insights into knowledge gaps and tracks the positive shift in mindset over time.
Don't underestimate the power of a tangible, even if imperfect, prototype. A designer used AI tools to build a working demo of a complex concept (MCP server). This "vibe-coded" project made the abstract value concrete for leadership, directly leading to the technology being prioritized on the company's official roadmap.
An Individual Contributor (IC) who takes the initiative to lead a company's AI adoption gains immense visibility and cross-functional influence. It's a rare opportunity to demonstrate leadership far beyond one's defined role, opening doors to high-profile projects, interactions with senior leadership, and external recognition.
A designer's personal project with AI tool Cursor during paternity leave led to a powerful realization. He immediately evangelized the need for upskilling to Pendo's leadership, catalyzing a formal AI adoption program. Personal "aha" moments, even when off-duty, can be potent drivers of organizational change.