To effectively apply AI, product managers and designers must develop technical literacy, similar to how an architect understands plumbing. This knowledge of underlying principles, like how LLMs work or what an agent is, is crucial for conceiving innovative and practical solutions beyond superficial applications.
Don't view AI as just a feature set. Instead, treat "intelligence" as a fundamental new building block for software, on par with established primitives like databases or APIs. When conceptualizing any new product, assume this intelligence layer is a non-negotiable part of the technology stack to solve user problems effectively.
For roles like marketing and PR, mastering the basics of AI—what it is, its capabilities, and how to identify use cases—is more impactful than deep technical skill. This foundational knowledge alone is a significant competitive advantage, placing professionals far ahead of their peers in the current landscape.
The ability to effectively communicate with AI models through prompting is becoming a core competency for all roles. Excelling at prompt engineering is a key differentiator, enabling individuals to enhance their creativity, collaboration, and overall effectiveness, regardless of their technical background.
Simply instructing engineers to "build AI" is ineffective. Leaders must develop hands-on proficiency with no-code tools to understand AI's capabilities and limitations. This direct experience provides the necessary context to guide technical teams, make bolder decisions, and avoid being misled.
Vercel designer Pranati Perry advises viewing AI models as interns. This mindset shifts the focus from blindly accepting output to actively guiding the AI and reviewing its work. This collaborative approach helps designers build deeper technical understanding rather than just shipping code they don't comprehend.
Because PMs deeply understand the customer's job, needs, and alternatives, they are the only ones qualified to write the evaluation criteria for what a successful AI output looks like. This critical task goes beyond technical metrics and is core to the PM's role in the AI era.
GSB professors warn that professionals who merely use AI as a black box—passing queries and returning outputs—risk minimizing their own role. To remain valuable, leaders must understand the underlying models and assumptions to properly evaluate AI-generated solutions and maintain control of the decision-making process.
AI tools are collapsing the traditional moats around design, engineering, and product. As PMs and engineers gain design capabilities, designers must reciprocate by learning to code and, more importantly, taking on strategic business responsibilities to maintain their value and influence.
The key technical skill for an AI PM is not deep knowledge of model architecture but a higher-level understanding of how to orchestrate AI components. Knowing what AI can do and how systems connect is more valuable than knowing the specifics of fine-tuning or RAG implementation.
AI's rise means traditional product roles are merging. Instead of identifying as a PM or designer, focus on your core skills (e.g., visual aesthetics, systems thinking) and use AI to fill gaps. This 'builder' mindset, focused on creating end-to-end, is key for future relevance.