Instead of sticking to planned marketing for a new burger, Chili's social team noticed an organic TikTok trend around their Triple Dipper appetizer. By "pouring gas on the fire" with influencers, they turned a fan-driven behavior into a massive growth driver, proving the value of marketing agility.
When leadership resists a modern, low-budget content approach, use social proof as leverage. Find examples of competitors succeeding with this exact strategy (e.g., TikToks, lo-fi videos). Presenting this evidence creates social pressure and a sense of urgency that is often more persuasive than a theoretical pitch.
Five years ago, success on TikTok came from quickly hopping on trends. According to Duolingo's Zaria Parvez, that strategy is now saturated. Brands that stand out today prioritize unique creative that isn't trend-dependent, as consumers have grown tired of seeing dozens of brands doing the same thing.
Hershey's launch of a Dubai Chocolate product a full year after the flavor went viral on social media highlights a critical agility gap. The slow product development cycles of large corporations cannot keep pace with fast-moving digital trends, causing them to miss the peak of consumer interest and appear out of touch.
To amplify word-of-mouth, Duolingo identified existing sharing behavior by temporarily tracking user screenshots. They found hotspots like streak milestones and funny challenges, then invested in designers to make these moments even more shareable.
The most critical insights for Chili's revival came not from consumers, but from its 70,000 employees. Their feedback on operational friction and guest interactions directly fueled simplification, menu changes, and investments that improved the customer experience.
Gymshark's initial influencer success wasn't a calculated campaign. It was born from genuine fandom; they sent products to YouTubers they personally admired. This authentic, non-transactional approach built real community trust long before influencer marketing became a formalized, paid industry.
The "candy salad," a consumer-driven trend on TikTok to combat candy inflation, was quickly adopted and productized by Ferrara (owner of Nutella) with a dedicated kit. This shows how major CPG brands now monitor social platforms to rapidly identify and capitalize on organic consumer behavior.
Influencer marketing isn't a standalone channel. Gamma discovered that for every user acquired directly through an influencer, they gained an additional 1.5 users via organic word-of-mouth. This highlights its role as a powerful amplifier for existing organic channels, not just a direct acquisition tool.
The surge in pickle-flavored items reflects a broader consumer trend, particularly with Gen Z, toward provocative flavor combinations that generate viral social media content. This shift promotes foods from simple condiments to standalone experiences, driven by their potential for digital engagement.
By observing social media complaints about high fast food prices, Chili's reframed its market to compete directly with brands like McDonald's. This agile repositioning, which highlighted its superior value for a similar price, allowed them to tap into a new customer base and drive significant growth.