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The intense focus on AI can cause companies to forget their core product. True value comes from balancing innovation, like adding AI capabilities, with intentionally improving the primary user experience. Don't let the hype around new tech distract from perfecting what customers already use daily.
AI tools accelerate development. Instead of using this new speed to add more features (increasing scope), designers should leverage it to deepen the craft and quality of the core, essential features, creating an experience users have never seen before.
A common trap is starting with the assumption that AI must be used, leading to a search for a place to tack it on. This results in superfluous features like a generic "AI assistant," rather than solving a real user need. The correct approach begins with the user's pain.
Before launch, product leaders must ask if their AI offering is a true product or just a feature. Slapping an AI label on a tool that automates a minor part of a larger workflow is a gimmick. It will fail unless it solves a core, high-friction problem for the customer in its entirety.
Many teams wrongly focus on the latest models and frameworks. True improvement comes from classic product development: talking to users, preparing better data, optimizing workflows, and writing better prompts.
Modern AI can rapidly build complex products ("zero to n"), but it lacks the human intuition to simplify by removing features. This critical skill, honed through real-world usage and experience, is what prevents products from becoming bloated and unfocused.
In the rush to adopt AI, teams are tempted to start with the technology and search for a problem. However, the most successful AI products still adhere to the fundamental principle of starting with user pain points, not the capabilities of the technology.
As foundational AI models become commoditized, the key differentiator is shifting from marginal improvements in model capability to superior user experience and productization. Companies that focus on polish, ease of use, and thoughtful integration will win, making product managers the new heroes of the AI race.
Teams that become over-reliant on generative AI as a silver bullet are destined to fail. True success comes from teams that remain "maniacally focused" on user and business value, using AI with intent to serve that purpose, not as the purpose itself.
A "bolt-on" AI strategy will fail. Successful integration isn't about adding an AI feature; it's about fundamentally re-evaluating and rebuilding the entire product experience and its economics around new AI capabilities, creating entirely new user interactions.
Companies racing to add AI features while ignoring core product principles—like solving a real problem for a defined market—are creating a wave of failed products, dubbed "AI slop" by product coach Teresa Torres.