To maintain accountability and create a tight feedback loop, Chris Degnan sent a weekly email to the entire company detailing his sales calls, takeaways, and next steps. This transparency built credibility with engineering and motivated them to build features based on real customer feedback.
Embed engineers directly with customers to hear feedback and ship solutions, often on the same day. This radical structure eliminates layers of communication (Product Managers, Customer Success) and scales the 'founder energy' of talking to users and immediately building what they need.
Supercell avoids emotional decision-making by being radically transparent with data. A daily email with key metrics for every game is sent to the entire company. This ensures everyone understands the performance criteria and accepts the rigorous, data-driven decisions to kill projects that don't meet specific thresholds.
Square's public roadmap serves a dual purpose. While it informs customers, its primary internal function is to create accountability. Committing to features publicly forces the organization to deliver on its promises with speed and quality, preventing internal delays.
Snowflake hired its first salesperson pre-revenue not to sell, but to get the product into customers' hands to break it. This person acted as a de facto product manager, gathering critical feedback that led to a core architectural change, proving the value of a GTM hire before product-market fit.
PhonePe practices radical transparency by sharing its board decks, complete with financial data like P&L and burn rates, across the entire company. Unrestricted, cross-departmental data access fosters high engagement, ownership, and unexpected innovation.
To break down silos between sales, channel, and field marketing, partner marketers act as a central hub. This is achieved by operationalizing transparency, establishing a formal communication cadence that replaces informal check-ins, and conducting blame-free reviews focused on future actions.
In a weekly meeting, have each SDR recount the story behind every meeting they booked: the channel, the persona, and the specific play used. This closes the feedback loop between activity and results, quickly revealing which personas and messaging are working right now.
Loom's internal research found that managers sharing weekly video updates, rather than text-based ones, resulted in a 2x increase in team connection. This practice cascades information effectively, models time empathy, and ensures employees feel more recognized and clear on their goals.
To avoid "set it and forget it" goal setting, Atlassian teams use a monthly ritual. They score progress on their OKRs and write a public, tweet-sized update. This lightweight, consistent practice ensures accountability, maintains visibility across the company, and prompts regular re-evaluation.
An automated workflow analyzes call transcripts and sends immediate, private feedback to the sales or CS rep on what they did well and where they can improve. This democratizes high-quality coaching, evens the playing field across managers of varying skill, and empowers motivated reps to upskill faster.